What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Multicolour.com, it is important to take the appropriate steps to address the situation. First, carefully examine the item and note any visible damage or defects. It is a good idea to take photographs of the item that clearly show the issues, as these may be helpful for any claims or requests. Next, review the return and exchange policy on the Multicolour.com website, as this will provide essential information regarding eligibility and procedures for returning or exchanging damaged items. Typically, a customer may need to initiate a return within a specified timeframe, often within a certain number of days from the date of delivery. Following the outlined procedures, a customer will usually be required to fill out a return form or contact customer service to report the issue. The website often contains contact information and guidelines on how to proceed with the return process. It is advisable to maintain a record of any communication and receipts related to the return for reference.