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Michaels Customer FAQ

Top Answers & How-to Guides

What is Michaels's Phone Number?

The question we are asked most often is about how to talk to Michaels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there age restrictions for workshops?

Michaels offers a variety of workshops that cater to different skill levels and age groups. Generally, many of the adult-focused workshops...
Ask any question you have about Michaels customer service, get an answer now.

Products and Services

What types of products are sold at Michaels?

Michaels is a well-known retail chain that specializes in arts and crafts supplies, offering a vast array of products to suit the needs In addition to art supplies, Michaels provides a wide range of crafting materials that support different types of projects. This includes items such as scrapbooking supplies, including paper, stickers, and embellishments, as well as materials for card making and journaling. The store also offers a generous selection of fabrics and sewing notions for those interested in textile arts, sewing, and quilting. Furthermore, Michaels features home décor items that individuals can use to enhance their living spaces. This category comprises seasonal decorations, floral arrangements, and various decorative accents to create a personalized environment. Michaels does not limit itself to just traditional crafting materials but also includes products for various hobbies such as baking, with cake decorating supplies and tools. To assist with educational projects, customers can find supplies for school projects and activities. Overall, Michaels aims to be a one-stop shop for anyone looking to explore their creative side or engage in DIY projects, making it a valuable resource for diverse crafting needs. For more specific product offerings or current promotions, visiting the Michaels website can provide up-to-date information....

Can I check product availability online?

Yes, Michaels provides an online platform that enables customers to check product availability at their local stores or on their website. Additionally, if the product is available for online purchase, it will also be indicated on the product page. This makes it convenient for customers to determine whether they should visit a store or if they can easily order online. For the most accurate and up-to-date information, it is always best to refer to the current web page at Michaels....

Do you offer workshops or classes at Michaels stores?

Michaels offers a variety of workshops and classes at many of its store locations, catering to a diverse range of crafting interests. In addition to in-store classes, Michaels often provides online tutorials and DIY project ideas on its website. This allows those who may not be able to attend in-store workshops to still engage with the crafts community. It is worth noting that class availability and schedules may vary by location, so it is advisable for individuals interested in specific workshops to check the current details on the Michaels website. There, you can find information about upcoming classes, registration procedures, and any associated fees. This resource is excellent for planning your creative endeavors and discovering what local stores are offering....

Does Michaels offer gift cards?

Yes, Michaels does offer gift cards, making them a perfect option for those who wish to give the gift of creativity. Customers can...

Are there age restrictions for workshops?

Michaels offers a variety of workshops that cater to different skill levels and age groups. Generally, many of the adult-focused workshops...

Shopping and Promotions

Do you offer online shopping and delivery?

Michaels does provide online shopping options for its customers, which enables them to browse a wide selection of arts and crafts supplies...

How can I sign up for the Michaels rewards program?

To sign up for the Michaels rewards program, customers can easily do so through the Michaels website or in-store. On the Michaels website,...

Are there any upcoming sales or promotions?

Michaels frequently offers various sales and promotions throughout the year, including discounts on seasonal items, crafting supplies,...

Returns and Policies

What payment methods are accepted at Michaels?

Michaels typically accepts a variety of payment methods to accommodate its customers. Most stores accept major credit and debit cards,...

What is Michaels' return policy?

Michaels Stores has a customer-friendly return policy that allows customers to return items within a specified time frame for a refund Michaels typically offers refunds to the original form of payment. If the purchase was made with a credit or debit card, the refund will be processed back to that same card. For returns without a receipt, Michaels may provide store credit based on the current selling price of the item. In cases of items purchased during holiday sales, there may be different return terms, so customers should check their receipts for specific details. For precise information on the return policy, it is best to consult the relevant section on the Michaels website, which will provide the most current guidelines and conditions....

What is the policy for damaged or defective merchandise?

Michaels has a policy in place to address concerns regarding damaged or defective merchandise. Generally, if a customer receives an In-store returns usually require the customer to bring the item along with the original receipt or proof of purchase. For online purchases, the customer may need to follow the return process outlined on Michaels' website, which may include filling out a return request, providing details about the item, and possibly shipping it back. It is always a good idea for customers to check the current return policy on the Michaels website or the receipt provided at the time of purchase for the most accurate and up-to-date information regarding returns and exchanges....

Can I use coupons on sale items?

Michaels has specific policies regarding the use of coupons on sale items. Generally, customers can use coupons on sale items, but It is always a good idea for customers to carefully read the terms and conditions related to the coupons and sales before making a purchase. Additionally, Michaels provides up-to-date information regarding their coupon policies directly on their website. Checking the current webpage will help ensure that you have the most accurate and relevant details for your shopping experience. This way, you can plan your purchases accordingly and make the most of the available discounts. Happy crafting!...

Store Locations and Employment

How do I apply for a job at Michaels?

Applying for a job at Michaels can be an exciting opportunity for those interested in arts and crafts. Michaels typically offers a Once you find a position that aligns with your skills and interests, you can proceed to complete the online application. This usually involves creating an account, filling out your personal information, and submitting a resume or application form. It is essential to provide accurate information and highlight relevant experience that showcases your fit for the role. After submitting an application, candidates may receive an email confirmation. If selected for an interview, they can expect to discuss their qualifications and how they can contribute to Michaels team. For additional details and to ensure that you have the most current information, it is advisable to refer to the careers page on the Michaels website....

How can I find a Michaels store near me?

To find a Michaels store near you, you can visit the Michaels website and utilize their store locator feature. This tool allows you...

Order Issues and Assistance

What should I do if I receive the wrong item?

If a customer receives the wrong item from Michaels, there are several steps they can take to address the situation. First, it is advisable Next, the customer should visit the Michaels website, where information is typically available regarding returns and exchanges. Michaels generally offers guidance on how to initiate a return or exchange process. It may be necessary to fill out a return form, and customers are usually instructed to include any documentation that came with the order. Michaels usually has policies in place regarding shipping errors, and it is helpful to follow those guidelines closely. If the issue cannot be resolved online, customers may want to seek additional assistance through any posted contact information on the website. This information typically includes customer service options that can provide further support in resolving the concern....

How do I find crafting project ideas on the Michaels website?

Finding crafting project ideas on the Michaels website is a straightforward process. The site offers a variety of resources to inspire Once you are in the Projects section, you can browse through the various categories to discover something that piques your interest. Each project usually includes step-by-step instructions, a list of materials needed, and sometimes even videos or tutorials to guide you through the crafting process. Additionally, Michaels often has a search function that allows you to enter specific keywords related to the type of projects you are interested in. By typing in details like "holiday crafts" or "kids projects," you can narrow down the options and find exactly what you are looking for. Overall, the Michaels website is a treasure trove of creative ideas and resources to enhance your crafting experience....

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