Metro by T-Mobile Customer FAQ

If you are locked out of your device, you can try a factory reset to regain access. Keep in mind that this will erase all data on the device. To perform a factory reset, you generally need to power off your device, then use a specific combination of buttons to enter recovery mode. Refer to your device's manual or manufacturer’s website for detailed instructions. If you're unsure, please check the support resources available on this page for further guidance.

Metro by T-Mobile does not typically provide phone repair services through local stores. Customers looking for repairs should consider contacting the manufacturer or your local third-party repair services.

To unlock your phone purchased from Metro by T-Mobile, your device must meet specific eligibility requirements, such as being paid off and not reported lost or stolen. If your phone meets these criteria, you can request an unlock through Metro’s unlocking process. Make sure to gather any necessary information, such as your account details and phone IMEI number. The unlocking process may take some time, so it's important to follow the instructions provided by Metro.

To get a new phone under warranty, you will need to visit a Metro by T-Mobile store or log in to your account if there’s an option for warranty replacement online. Bring your original purchase receipt and the phone that is not working. The store representative will assist you with the process to determine if your phone is eligible for a replacement.

To pay your bill, you can use the Metro PCS app or visit the Metro by T-Mobile website. You will need to enter your phone number and follow the prompts to complete your payment.