What should I do if I lose my Metro ticket?

Asked 5 months ago
If a passenger loses a Metro ticket while using the Metro system, it is important to note that Metro does not offer a reimbursement or replacement for lost tickets. Therefore, the best course of action would be to purchase a new ticket to continue using the service. Passengers should maintain awareness of their possessions while traveling, as lost items often cannot be recovered. Additionally, Metro provides specific guidelines and procedures for reporting lost items. It is recommended to check the official Metro website for the most current information regarding lost property or related inquiries. This site may also contain contact information should further assistance be required. For those using Metro’s SmarTrip card, it is advisable to register the card online, as this can help in recovering any remaining balance should the card be lost or stolen. Overall, being prudent with tickets and other belongings while traveling is the best way to prevent inconvenience in case of loss.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 3, 2025

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