What do I do if I receive a bill that I believe is incorrect?

If a customer receives a bill from Memphis Light, Gas and Water that they believe is incorrect, there are several steps they can take to address the issue. First, it is essential to carefully review the bill to understand the charges listed, including any unusual spikes in usage or fees. Customers should compare the bill with previous bills to identify any discrepancies. Next, it is a good idea to gather any relevant documentation, such as previous bills, payment receipts, and any notes about service changes or issues. This information may help clarify the situation when reaching out for assistance. After gathering the necessary information, the customer should contact Memphis Light, Gas and Water to discuss their concerns. Typically, questions about bills can be addressed through customer service representatives, who are equipped to investigate billing issues. It is advisable to look on the official website for the most accurate contact information and specific procedures for reporting a billing discrepancy. Most importantly, customers should act promptly, as there may be deadlines for disputing charges or setting up payment plans. The sooner the issue is addressed, the better for all parties involved.