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Meetup.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Meetup.com Customer Service?

The question we are asked most often is about how to talk to Meetup.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How to Change My Meetup Account Location?

Meetup is a platform dedicated to creating meetup events for all interests and lifestyles. Meetups can be a great way to meet locals...

Can I change my username on Meetup?

Meetup.com allows users to change their usernames, but there are specific guidelines to follow. Users can typically change their usernames However, there may be limitations on the frequency of changes or specific character requirements. Users should also note that changing a username does not alter any existing connections or memberships in groups; it simply updates how they are identified within the Meetup community. If further assistance or specific details are needed, users are encouraged to refer to the current Meetup help section on their website for accurate and updated instructions....
Ask any question you have about Meetup.com customer service, get an answer now.

Recent Meetup.com Customer Questions

Need to request valid refund (within 30 days) for credit card autopayment for unwanted MeetupPlus annual fee

To request a refund for the MeetupPlus annual fee, please follow the process outlined in the terms of service. Typically, you should be able to submit a refund request through your account settings or billing section within 30 days of the charge. Ensure you have your account details ready to expedite the process.
Asked Jul 28, 2025 5:05 PM

Tried to transfer meetup on new phone but wasn't allow. I still have account on lynnlorraine2010@hotmail.com under Lorraine from Lynn, Ma. How can I restore that account?

If you're trying to access your Meetup account on a new phone, make sure that you've downloaded the Meetup app from either the App Store (for iPhones) or Google Play (for Android phones). Once you have the app, open it and select "Log In". Enter the email address associated with your account (lynnlorraine2010@hotmail.com) and your password. If you can't remember your password, select "Forgot your password?" and follow the instructions to reset it. Once you're logged in, you should be able to see all your past and present Meetups. If you continue to experience issues, you might be dealing with a technical problem with the app or your device.
Asked Apr 26, 2024 10:00 AM

On Virginia Beach "Over 50" MeetUp group we can't seem to find the organizer. What should we do in a case like that?

When you can't find the organizer of a Meetup group, it could be because they've stepped down or left the group. When this happens, Meetup gives members the opportunity to step in as the new organizer to keep the group going. If no one steps up within a specific period of time, the group may be closed. So if you're interested in taking over as organizer, simply follow the prompts on the group page. Alternatively, it may be beneficial to contact Meetup's support team directly for assistance if the group leader isn't clear.
Asked Apr 20, 2024 7:00 PM

How do I send an announcement out to members about an event?

To send an announcement out to your Meetup group's members about an event, navigate to your group's homepage, and select "Manage Group" and then "Send an email to members". This will open up an interface where you can write your announcement. Once you have composed your message, you can click "Preview email" to see how it will look and then "Send email" to distribute it to your group. Please note that the ability to send emails to members directly like this is only available to Meetup Organizers.
Asked Apr 15, 2024 6:44 PM

I have recently joined this Sunday's Zoom call. Do I need any passcodes or IDs to be able to join

When joining a Zoom meeting through Meetup.com, the event host typically includes all necessary joining information in the meeting details. This should include the Zoom meeting ID and, if applicable, the passcode. If the host has decided to use a one-click link instead, you simply have to click on the link at the scheduled meeting time to join. If you can't find any information in the event details, contact the event host via the messaging feature on the meetup event page. They should be able to provide you with the necessary information.
Asked Apr 12, 2024 12:31 PM

Help me with my Meetup.com customer service issue

Account Management

How to Change My Meetup Account Location?

Meetup is a platform dedicated to creating meetup events for all interests and lifestyles. Meetups can be a great way to meet locals...

Can I change my username on Meetup?

Meetup.com allows users to change their usernames, but there are specific guidelines to follow. Users can typically change their usernames However, there may be limitations on the frequency of changes or specific character requirements. Users should also note that changing a username does not alter any existing connections or memberships in groups; it simply updates how they are identified within the Meetup community. If further assistance or specific details are needed, users are encouraged to refer to the current Meetup help section on their website for accurate and updated instructions....

Can I create a Meetup group without an account?

To create a Meetup group, a user must have an account on Meetup.com. Without an account, it is not possible to set up a group, as the...

How do I delete my Meetup account?

To delete a Meetup account, a user will need to follow a specific process. First, the user should sign in to their account on the Meetup Within the account management section, there should be an option to delete or deactivate the account. It is important for the user to carefully read the provided information and any potential consequences before proceeding. Once the user confirms the decision to delete the account, it may take some time for the deletion to be fully processed. For the most accurate and detailed instructions, users may consider checking the current web page for additional guidance or support. This will ensure that they have the most up-to-date information on the account deletion process....

Support and Contact

How Do I Contact Customer Support from Meetup.com?

MeetUp.com is an online platform used to create and plan meetups for your local area. In some cases, you may experience technical difficulties...

How do I report inappropriate behavior in a Meetup group?

Reporting inappropriate behavior in a Meetup group is an important step in maintaining a positive and safe environment for all members. On the Meetup platform, users typically have the option to report inappropriate behavior directly through the event page or group page. There is often a "Report" or "Flag" button available that can be utilized to submit a complaint. When reporting, it is recommended to provide a clear description of the behavior in question and explain why it is deemed inappropriate. If a user is unable to find the reporting option or requires additional guidance, checking the help section of the Meetup.com website can provide further instructions. It is important to remember that creating a respectful community benefits everyone involved....

Group Participation

Can I join multiple Meetup groups?

Absolutely, individuals can join multiple Meetup groups across different interests and activities. Meetup.com is designed to encourage...

What is the difference between public and private Meetup groups?

Public and private Meetup groups serve different purposes and cater to diverse community needs. A public Meetup group is open for anyone On the other hand, private Meetup groups require an invitation or approval from the group organizer to join. This restriction allows for a more exclusive environment, which can be beneficial for groups that focus on specific interests, sensitive topics, or activities that benefit from a close-knit community. In private groups, members may feel more comfortable sharing experiences or engaging in discussions, knowing that their interactions are limited to approved members only. Ultimately, the choice between a public or private group depends on the goals of the group organizer and the type of community they wish to foster. Potential members should consider their preferences and comfort levels when choosing which type of group to join....

How do I leave a Meetup group?

To leave a Meetup group, one must first log into their Meetup account. After logging in, the user should navigate to the group's page...

Event Management

How does the RSVP process work on Meetup?

The RSVP process on Meetup is designed to streamline attendance and help organizers manage their events effectively. When a member Once they have RSVP'd, the event organizer will receive a notification of their attendance status. This is especially useful for planning purposes, as it helps the organizer estimate the number of participants and make necessary arrangements. Members can also update their RSVP status if their plans change, allowing for flexibility. It is important to note that some events may have limited capacity, and RSVPing early can secure a spot. Additionally, members may receive reminders before the event to ensure they are informed about any updates. For more specific information about the RSVP process, it may be helpful to refer to the current web page or FAQs provided by Meetup....

How do I find events near me on Meetup?

To find events near you on Meetup, a user can start by visiting the Meetup website or opening the Meetup app. Once there, the user Users can further refine their search by selecting different categories or adjusting the distance radius to find events that suit their preferences. Once they locate an event of interest, they can view details, RSVP, and even connect with other members. Each event typically includes information such as the time, location, and a brief description of what to expect, allowing users to make informed decisions about their participation....

Can I create an event for a private group on Meetup?

Yes, a user can create an event for a private group on Meetup. When an event is organized within a private group, it is only visible To create such an event, the user needs to navigate to their group page, where they will find the option to schedule a new event. Here, they can set the details of the event, including the title, time, location, and description. Once the event is created, notifications will be sent to all group members, prompting them to RSVP. As always, for the most accurate and updated information, it is advisable to refer directly to the relevant sections on the Meetup website or app....

Can I set up recurring events on Meetup?

Meetup.com does allow users to set up recurring events, which can be a convenient feature for organizers who wish to host events regularly. Organizers can also specify an end date for the recurring series if desired. Once set up, the recurring event will show up in the group calendar, making it easy for members to view future occurrences. It is important for organizers to ensure that they provide clear information regarding the event details, such as location and topics, to engage members effectively. If you are looking for more specific guidance on how to set up these recurring events, it may be beneficial to explore the resources available on the Meetup website for the most current information....

What should I do if I can't attend an event I signed up for?

If a user finds themselves unable to attend an event they previously signed up for on Meetup, there are several steps they can take The user can do this by visiting the event page and utilizing the RSVP option to change their status to “No” or “Cannot attend.” This not only keeps the organizer informed but may also free up a spot for another member who may be on a waiting list or looking to join the event. Additionally, it might be beneficial to review the event details to see if there is an option for rescheduling or if the event will be offered again in the future. Meetup events often encourage community engagement, and staying connected through updates can provide opportunities to participate in other gatherings. Lastly, one should check the official Meetup web page for any specific policies regarding cancellations or no-shows, as this can vary by event and organizer....

What should I consider before creating a new Meetup group?

Before creating a new Meetup group, there are several important aspects to consider that can significantly influence the success and Next, consider your target audience. It is important to think about who you wish to attract to your group and ensure that your activities align with their interests, schedules, and preferences. Conducting some preliminary research to understand the demographics and interests of your prospective members can be very beneficial. Another factor to assess is the level of commitment you are willing to invest in managing the group. Organizing events, engaging with members, promoting activities, and maintaining an inclusive community require time and effort. Make sure you have a reasonable plan for how you will facilitate group interactions and foster a welcoming atmosphere. It is also crucial to evaluate the location and setting of the potential events. Choosing venues that are easily accessible and comfortable can greatly enhance member participation and retention. Lastly, think about how you will promote the group to attract new members. Engaging in social media, utilizing word-of-mouth referrals, and collaborating with other organizations can be effective strategies for increasing visibility. By carefully considering these aspects, one can lay a solid foundation for a successful Meetup group that effectively serves its members and fosters a sense of community....

How do I transfer ownership of a Meetup group?

Transferring ownership of a Meetup group is a straightforward process that is designed to facilitate a smooth transition. The current Once in the "Members" area, the current organizer should locate the member they wish to promote to the new organizer role. Their next step is to click on the member's profile and select the option to make them a co-organizer. It is important that the new owner is already a member of the group. After promoting this member to co-organizer, they will need to wait for a certain period before they can transfer ownership. When ready, the current organizer can click on the “Transfer Ownership” option. This will prompt them to confirm the transfer to the selected co-organizer. After the transfer is completed, all ownership responsibilities will officially pass to the new organizer. It may be beneficial for all parties involved to communicate throughout this process to ensure a seamless transition. For specific details or possible updates, referring to the website may be helpful....
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