What should I do if my internet service is not working?

If a user's internet service is not functioning properly, the first step is to perform some basic troubleshooting. It is advisable to check the physical connections, ensuring that all cables are securely connected to the modem, router, and wall outlet. Next, the user can try restarting their modem and router by unplugging them for about thirty seconds and then plugging them back in. This often resolves temporary connectivity issues. If the problem persists, the user should check for any service alerts in their area that might indicate an outage. Many internet service providers, including Mediacom Communications Corp., provide updates about outages on their official website. Additionally, users can test the internet connection by connecting a device directly to the modem using an Ethernet cable to determine if the issue is with the modem or the router. If troubleshooting does not yield results, the user may look for contact information on the Mediacom website to seek further assistance.