What should I do if my order is delivered damaged?

If a customer receives a damaged order from Marks & Spencer, the best course of action involves a few straightforward steps. The first step is to inspect the package and note any visible damage, as this information may be essential in addressing the issue. It is advisable to take photographs of the damaged items and the packaging, as visual evidence can support the claim for damages. Next, the customer should refer to the specific returns and exchanges policy available on the Marks & Spencer website. This policy will provide guidance on how to return damaged goods. Generally, customers can initiate a return online, where they may find the appropriate forms to fill out or options to report the damage. It is important to act promptly, as there are typically time limits on reporting damaged items. After reaching the returns section on the website, customers will receive instructions on how to return the damaged product and possibly obtain a replacement or refund. If further assistance is needed, the website frequently has contact information for customer service, ensuring that any lingering questions can be resolved efficiently.