Can I change or cancel my order?

Asked 2 years ago
Marks & Spencer typically provides customers with options to change or cancel orders, but the specific policies may vary depending on the type of order and its status. Generally, if you wish to modify or cancel an order, it is advisable to act as quickly as possible, ideally within a short time frame after placing the order. In many cases, once an order has entered the processing or dispatch stage, it may become more challenging to make changes or to cancel it altogether. For online orders, customers can usually log into their Marks & Spencer account to check the status of their orders and might find options to modify or cancel there. Alternatively, for further instructions and detailed guidance, the official website features a dedicated section outlining the procedures for order changes and cancellations. Customers are encouraged to look for the relevant information on the current web page, as it may provide the most accurate and updated details regarding this process.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 14, 2025

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