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MantelsDirect.com Customer FAQ

Top Answers & How-to Guides

What is MantelsDirect.com's Phone Number?

The question we are asked most often is about how to talk to MantelsDirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I consider when choosing a mantel style?

When selecting a mantel style, it is important to consider several key factors that will ensure the piece complements your home and Next, consider the size of the mantel in relation to your firebox and the wall space available. A mantel that is too large could overwhelm the room, while one that is too small might feel out of place. Therefore, proportionality is essential to achieve a balanced look. Do not overlook the functionality of the mantel. If you intend to display decorative items, picture frames, or other accents, ensure that the design has enough shelf space and is capable of supporting the weight of those items. Lastly, think about the material and finish of the mantel. Wood, stone, and composite materials each offer distinct advantages and aesthetics. It may be beneficial to choose a finish that is both visually appealing and easy to maintain. For more detailed information on specific styles available, one may refer to the current web page of MantelsDirect.com for a wide selection of options....
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Mantel Features

What materials are available for mantels?

MantelsDirect.com offers a diverse selection of materials for mantels, catering to various styles and preferences. One of the most For those seeking a more modern or minimalist aesthetic, mantels made from metal, such as stainless steel or wrought iron, are options that deliver a sleek look while ensuring lasting strength. Additionally, stone mantels, including options like natural granite or marble, bring a sense of luxury and timeless appeal to any room. These materials are often selected for their durability and unique veining patterns, which add interest. Moreover, mantels are also available in a selection of finishes, including painted, stained, and distressed looks, allowing customers to customize their choice further. It is advisable to explore the current selections on the website for more information on available materials and styles....

Are the mantels suitable for both gas and wood-burning fireplaces?

MantelsDirect.com offers a wide variety of mantels that are designed to enhance and complement both gas and wood-burning fireplaces. When selecting a mantel, it is essential to consider factors such as the temperature generated by the fireplace, the mantel's material, as well as the required clearances between the fireplace and the mantel. Certain materials may be more resistant to heat than others, making them more appropriate for particular types of fireplaces. For those who are unsure about compatibility or would like more details on specific mantel models, it may be helpful to refer to the product descriptions on the MantelsDirect.com website or check for any guidelines regarding installation and use. Consulting these resources can provide additional information on how each mantel can be best used with either gas or wood-burning fireplaces, ensuring a safe and aesthetically pleasing fit for your home....

Do you provide mounting hardware with the mantels?

MantelsDirect.com typically provides the necessary mounting hardware included with their mantels, ensuring that customers have the...

What types of finishes are offered for mantels?

MantelsDirect.com offers a variety of finishes for their mantels, allowing customers to choose the perfect style to complement their In addition to stained finishes, there are also painted options available. These can vary from traditional white or off-white to more modern colors, offering versatility for various design aesthetics. Additionally, some mantels may feature distressed or antiqued finishes, which can add a rustic charm or vintage appeal to the mantel. Each finish is carefully crafted to enhance the mantel's appearance while ensuring durability and longevity. Homeowners can easily find a finish that matches their existing interior design. For those interested in specific finishes or options, it may be beneficial to look on the current web page for more detailed information....

Customization and Installation

Can I customize the size of the mantel?

MantelsDirect.com offers a variety of mantels in different sizes, but customization options may vary depending on the specific product. It is essential to review the product descriptions on the official website to see if a particular mantel allows for customization. In addition, custom options may be available for certain styles or materials upon request. If you do not see what you need, it is worth exploring the website further for any additional information regarding custom sizing or modifications. For specific inquiries about customizing sizes or to find out about particular products that may meet your needs, please consult the current web page for any contact information or details that may assist you....

Do you offer installation services?

MantelsDirect.com focuses primarily on providing a wide selection of mantels and related products. While they offer expert guidance...

Can I order a mantel without a fireplace?

Yes, you can certainly order a mantel without having an existing fireplace. Many people choose to install a mantel as a decorative...

What is the recommended clearance around the fireplace for installing a mantel?

When installing a mantel around a fireplace, maintaining proper clearance is essential for safety and functionality. The recommended In addition, it is important to ensure that the mantel is not too close to the sides of the fireplace. Ideally, there should be at least 3 to 6 inches of clearance on both sides to prevent heat damage and allow for adequate air circulation. Different materials can also influence the necessary clearance. For instance, non-combustible materials, such as stone or metal, may allow for a smaller clearance compared to combustible materials, like wood. As specifications can vary significantly, it is always wise to check the guidelines provided by the mantel and fireplace manufacturers. For detailed information and specific recommendations, one might want to visit the current web page for MantelsDirect.com to explore their resources....

Shipping and Policies

Do you offer international shipping?

MantelsDirect.com primarily focuses on serving customers within the United States. They may not have standardized international shipping...

What is the return policy for mantels?

The return policy for mantels at MantelsDirect.com generally allows customers to return their products within a specific time frame,...

How long does it take to ship a mantel?

The shipping time for a mantel from MantelsDirect.com can vary based on several factors, including the type of mantel, the shipping...

Is there a warranty available for mantels?

MantelsDirect.com typically offers warranties on their products, which can vary depending on the specific mantel and materials used. Those interested in understanding the warranty specifics, including duration and coverage, are encouraged to visit the current web page of MantelsDirect.com. Here, customers can find detailed information on warranties for different products, which can help in making an informed purchasing decision....

Customer Engagement

Can I see customer photos of installed mantels?

MantelsDirect.com often features customer photos of installed mantels on their website, as these images can provide inspiration and...

What should I consider when choosing a mantel style?

When selecting a mantel style, it is important to consider several key factors that will ensure the piece complements your home and Next, consider the size of the mantel in relation to your firebox and the wall space available. A mantel that is too large could overwhelm the room, while one that is too small might feel out of place. Therefore, proportionality is essential to achieve a balanced look. Do not overlook the functionality of the mantel. If you intend to display decorative items, picture frames, or other accents, ensure that the design has enough shelf space and is capable of supporting the weight of those items. Lastly, think about the material and finish of the mantel. Wood, stone, and composite materials each offer distinct advantages and aesthetics. It may be beneficial to choose a finish that is both visually appealing and easy to maintain. For more detailed information on specific styles available, one may refer to the current web page of MantelsDirect.com for a wide selection of options....

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