Can I return or exchange a product without its original packaging?

Asked 2 years ago
When it comes to returning or exchanging a product at Madamemadeline.com, it is generally expected that items be returned in their original packaging to ensure they are protected during transport and to maintain their resale value. However, there may be some flexibility depending on the specific product and the circumstances surrounding the return or exchange. It is important to understand the detailed policy regarding returns and exchanges that Madamemadeline.com has in place. Typically, items that are opened or without original packaging may be subject to restocking fees, or the return might not be accepted at all. Additionally, the specific conditions might vary based on the product category, and certain items, like personal care products, may have stricter return policies due to hygienic reasons. Customers are encouraged to review the information available on the current webpage for the most accurate and up-to-date return and exchange policies. If the product in question has an issue or defect, this might also affect the return process. In any case, understanding the return timeframe is crucial, as all returns usually need to be initiated within a specified period after purchase.
Adam Goldkamp is the editor / author responsible for this content.
Answered Oct 5, 2025

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