Updated

Lululemon Customer FAQ

Top Answers & How-to Guides

What is Lululemon's Phone Number?

The question we are asked most often is about how to talk to Lululemon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use a Lululemon gift card to make online purchases?

Yes, Lululemon gift cards can be used to make online purchases. When shopping on lululemon.com, customers have the option to enter...
Ask any question you have about Lululemon customer service, get an answer now.

Recent Lululemon Customer Questions

My jacket has a hole and it only been under a year

If your jacket has a hole and it's been less than a year since your purchase, you may be eligible for a return or exchange under Lululemon's quality promise. We recommend checking the specific return policy details, as they may vary based on the item and purchase date.
Asked Sep 10, 2025 11:58 PM

Bear pants back six months ago has a hole in them. Are they returnable?

If your Bear pants have a hole and are within the Lululemon return policy period, you can typically return or exchange them. Lululemon generally accepts returns for products that are unworn and unwashed within 30 days of purchase. For items with defects, they may be eligible for return outside of this timeframe. Ensure you have your receipt or proof of purchase available for the return process.
Asked Dec 5, 2024 10:16 PM

Card shows balance but will not load on app

We're sorry for any inconvenience you may be experiencing. To resolve this, please make sure you have the latest version of the Lululemon app. Also, double-check the information you entered for your card. If you've confirmed these and continue having issues, it might be a temporary technical problem. Please try again at a different time. If the problem persists, we recommend visiting a Lululemon store where an associate may be able to provide further assistance.
Asked Mar 11, 2024 2:35 AM

Help me with my Lululemon customer service issue

Gift Card Questions

How Do I Check the Balance on My Lululemon Gift Card?

You can easily check the balance on your Lululemon gift card balance by going to the physical store or by checking it online. To check...

How Do I Request a Refund to a Gift Card from Lululemon?

You can't return a Lululemon gift card but you can request a refund to your gift card. Items purchased in-store can be returned either...

How Do I Buy a Gift Card from Lululemon?

Lululemon gift cards are available in classic and digital formats. They have no transaction fees and do not expire. To purchase a gift...

How Do I Send Someone a Lululemon Gift Card?

If you want to send a physical Lululemon gift card, visit a store or buy it online. Digital gift cards can only be bought online. To...

How Do I Use My Lululemon Gift Card for My Purchase?

You can use your Lululemon gift card in-store and online except at wholesale partners or at concessions stores. Just scan the barcode...

What Do I Do If My Lululemon Gift Card Balance Won't Load?

If Lululemon's gift card balance check tool shows that your card's balance has disappeared, or if the balance won't load at all, you...

Are Lululemon gift cards refundable?

Lululemon gift cards are generally not refundable. Once a gift card is purchased, Lululemon typically does not allow for returns or...

Can I use a Lululemon gift card to make online purchases?

Yes, Lululemon gift cards can be used to make online purchases. When shopping on lululemon.com, customers have the option to enter...

Return and Exchange Policy

What is the return policy for Lululemon products?

Lululemon has a customer-friendly return policy that aims to ensure satisfaction with their products. Customers have the option to For certain products, such as items that have been worn extensively or are not in resalable condition, Lululemon still values customers and offers a more lenient return process. In fact, Lululemon implements what they call a "We Stand Behind Our Product" guarantee, which is intended for items that do not meet the customer's expectations. In these cases, it is advisable for customers to reach out to their local store or check the website for specific instructions on how to proceed. It is also important to note that there may be variations in the return policy for products purchased from different Lululemon retail channels, such as online, in-store, or through third-party retailers. As policies may change or be updated, a good practice is to refer to the official Lululemon website or consult the receipts for the most accurate and current information....

Can I cancel or modify my Lululemon order?

Lululemon has specific policies regarding order cancellations and modifications. Generally, once an order is placed, it is processed...

Can I exchange a Lululemon item for a different size or color?

Yes, Lululemon does allow exchanges for different sizes or colors of items. Customers can usually exchange items either in-store or...

Payment and Ordering

What payment methods are accepted on the Lululemon website?

Lululemon accepts a variety of payment methods to provide convenience for its customers shopping on its website. Commonly accepted...

What is the Lululemon loyalty program?

Lululemon offers a loyalty program known as "Lululemon Studio," which was designed to build connections with customers and enhance In order to join the Lululemon loyalty program, customers typically need to create an account through the Lululemon website or mobile app. Once enrolled, customers can start earning points for their purchases and interactions. These points can be redeemed for rewards, such as discounts on future purchases, exclusive products, or experiences. It is important to note that the specifics of the program, such as earning rates and reward tiers, may vary. For the most accurate and current details about the Lululemon loyalty program, including how to enroll and the benefits offered, visiting the Lululemon website would be a great resource. There, customers can find the latest information directly from Lululemon....

Product Information

Do Lululemon products have a warranty?

Lululemon does offer a form of product assurance, which can be interpreted as a warranty, though it may differ from traditional warranties...

What is the Lululemon size chart?

Lululemon provides a comprehensive size chart to help customers select the appropriate fit for their athletic apparel. The size chart...
We look to the Lululemon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lululemon issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated