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Lowrance Customer FAQ

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How do I Contact Lowrance Customer Service?

The question we are asked most often is about how to talk to Lowrance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update the firmware on my Lowrance device?

Updating the firmware on a Lowrance device is a straightforward process that enhances the device's performance and functionality. First, Once you have located the correct firmware update, download it onto your computer. Depending on the device, you may need a blank SD card or USB drive to transfer the firmware. It is recommended to format the SD card or USB drive to ensure compatibility. Copy the downloaded firmware file onto the SD card or USB drive. Next, insert the SD card or USB drive into your Lowrance device. Turn on the device and follow the on-screen prompts to navigate to the update option in the settings menu. Select the firmware update, and the device should begin the updating process. It is crucial to maintain power during the update to avoid any interruptions, as this could lead to device issues. Once the update is complete, you can remove the SD card or USB drive, and your Lowrance device will be ready to use with the latest firmware enhancements. For specific instructions tailored to your device, it is advisable to refer to the user manual or the support documentation available on the Lowrance website....
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Recent Lowrance Customer Questions

Does lowrance do repair work on depth/fish finders ?

Yes, Lowrance offers repair services for their depth and fish finders. This typically includes troubleshooting and fixing issues to ensure your equipment works properly. Specific repair processes and costs can vary, so it’s best to refer to the most up-to-date information provided on this page.
Asked Jul 24, 2025 7:32 PM

Will a Elite FS show depth at high speeds?

Yes, the Elite FS units are designed to show depth even at high speeds. However, the accuracy may vary depending on factors such as boat type, water conditions, and transducer installation.
Asked Sep 14, 2024 10:01 PM

Unit losses bottom , depth, at moderate speeds. Won’t track bottom when boat is on step.

Loss of bottom tracking can occur due to various factors, including boat speed, the angle of the transducer, and water conditions. At moderate speeds or when the boat is on step, the transducer may not be in the optimal position to read the bottom. Ensure that the transducer is installed correctly and at the proper angle. Additionally, adjust your speed or try to angle your boat differently to maintain better contact with the bottom. If issues persist, we recommend reviewing your unit's settings for fish-finding modes or making sure firmware is up to date.
Asked Sep 14, 2024 9:41 PM

How do I set master and slave when linking hds units

To set master and slave on Lowrance HDS units, go to the Network Settings menu. Select "Data Sources," then choose the device you want to set as master. Mark it as "Preferred Device." Repeat the process for the slave device but don't mark it as preferred. This ensures the master unit controls key functions while the slave unit acts as backup.
Asked Aug 9, 2024 3:56 PM

how to set time on clock on lowrance with out touch screen

To set the time on a Lowrance device without a touchscreen, navigate through the menu using the arrow keys. Go to the settings or system menu, find the date and time settings, and adjust them as necessary using the arrow keys and the enter/select button. Different models may have specific instructions in the user manual.
Asked Aug 6, 2024 2:29 PM

Help me with my Lowrance customer service issue

Product Information

What is the warranty period for Lowrance products?

Lowrance offers a limited warranty period that typically varies based on the type of product purchased. For most electronic products,...

What types of charts are compatible with Lowrance devices?

Lowrance devices are compatible with a variety of chart types to enhance navigation and fishing experiences. These include both mapping Additionally, Lowrance supports its own proprietary maps known as Insight Genesis, which allows users to create customized maps based on their own sonar recordings, providing detailed insights into an area’s underwater structure, depth, and contour lines. These options are suitable for various Lowrance models, providing users with flexibility tailored to their specific fishing or boating needs. It is advisable to check the current Lowrance website for updates on compatibility and available chart options, which may evolve over time, potentially introducing new features or series....

What is the maximum depth range of Lowrance fishfinders?

Lowrance fishfinders vary in their maximum depth capabilities depending on the specific model and technology used. Generally, many...

What accessories enhance the functionality of Lowrance fishfinders?

Lowrance fishfinders can be significantly enhanced with various accessories that improve their functionality and user experience. One Another valuable accessory is the GPS antenna, which can enhance navigation capabilities and improve the precision of location tracking. For anglers looking to integrate their fishfinding equipment with other devices, the NMEA 2000 network system allows for seamless communication between multiple devices on the boat, such as radar, autopilot, and engine data. Additionally, power supplies and mounting kits are essential for ensuring that the fishfinder is securely installed and powered reliably. Users can also benefit from the installation of mapping software, which provides detailed charts of waterways and enhances navigation assignments. For additional convenience, carrying cases and protective covers ensure the fishfinder is safe during transport and storage. For the most up-to-date information on compatible accessories, it is advisable to check the current Lowrance website....

What are the best uses for Lowrance sonar technology?

Lowrance sonar technology is widely recognized for its versatility and effectiveness in various marine applications, making it suitable In addition to fishing, Lowrance sonar technology is also useful for navigating and exploring waterways. It enables boaters to assess water depths, identify submerged obstacles, and chart safe navigation routes, enhancing the overall safety of marine operations. The clarity and detail of advanced sonar imaging allow users to visualize underwater landscapes, making it easier to understand the habitat and behavior of fish. Moreover, Lowrance sonar technology can be beneficial for marine research and environmental monitoring. Researchers can utilize the data gathered to study ecosystems, track fish movements, and assess the health of aquatic environments. Overall, Lowrance sonar serves a wide range of functions, making it a valuable tool for both leisure and scientific endeavors....

Device Functionality

Can I use a Lowrance fishfinder in saltwater?

Yes, a Lowrance fishfinder can be used in saltwater. In fact, many of the models are designed specifically to perform well in both...

Are Lowrance devices compatible with other marine electronics brands?

Lowrance devices are designed to be highly versatile and offer compatibility with a range of other marine electronics brands. This Furthermore, Lowrance often includes features that enhance interoperability, such as the ability to share sonar or navigation data with other compatible devices on a network. This connectivity allows boaters to customize their electronic setups according to their specific needs and preferences. It is important for users to verify the specific compatibility requirements and functionality with any third-party devices they intend to connect with Lowrance equipment. For more detailed information regarding compatibility and integration steps, visiting the current Lowrance website may provide further insights and assist users in maximizing the potential of their systems....

What troubleshooting steps should I take if my device is not functioning properly?

When a Lowrance device is not functioning properly, it is essential to follow a series of troubleshooting steps to identify and resolve Next, check the power source. Ensure that the device is receiving adequate power by verifying connections and ensuring that the battery is charged. If the device operates on an external power supply, confirm that it is functioning correctly. After confirming the power source, inspect the cables and connections for any damage or corrosion, as these can impede performance. Clean any dirty ports or connectors to ensure solid connections. The next step is to examine the software on the device. Regular updates from Lowrance often contain fixes for bugs and improvements. Access the Lowrance website to find the latest software available for the specific device model in question. Updating the software can resolve many functionality issues. If these initial steps do not resolve the problem, conducting a factory reset may help. This action restores the device to original settings, although it is crucial to back up any important data beforehand. For further assistance or specific issues, checking the user manual or visiting the Lowrance website may provide additional resources and information....

Can Lowrance units be connected to smartphones?

Yes, Lowrance units can indeed be connected to smartphones, making it easier for users to access various features and updates. Many...

Support and Updates

What is the difference between GPS and sonar technology?

The primary difference between GPS and sonar technology lies in their fundamental purposes and the way they operate. Global Positioning On the other hand, sonar, which stands for sound navigation and ranging, is a technology used primarily underwater. Sonar operates by emitting sound waves and analyzing the echoes that return after bouncing off objects, such as the seabed or marine life. This technology is commonly used in fishing, underwater exploration, and maritime navigation to measure water depth, locate objects, or create underwater maps. While GPS provides horizontal positioning on the Earth’s surface, sonar is utilized primarily for vertical measurement and understanding underwater environments. Additionally, GPS does not work effectively underwater as satellite signals cannot penetrate water, whereas sonar is specifically designed for underwater applications. Both technologies are essential in their respective domains, enhancing navigation and exploration capabilities, but they function differently due to their operational contexts and the mediums they address. For more specific information about each technology, one may explore the Lowrance website, where a wealth of resources may be available....

How can I ensure I have the latest maps for my Lowrance device?

To ensure that you have the latest maps for your Lowrance device, you should follow a few simple steps that involve checking for updates Next, utilize the Lowrance software application or tool recommended for updating your device. Depending on your model, this could be the Lowrance Insight Genesis, C-MAP, or another mapping service associated with your device. You will need to connect your Lowrance unit to your computer using the appropriate cable, and then use the software to check for any available updates and install them. Finally, if you have a subscription to any map service, ensure that your subscription is active so you can access the latest maps. Be sure to follow the instructions provided by Lowrance for smooth updates and optimal performance of your device....

Where can I find tutorials for using Lowrance products?

Lowrance provides a variety of resources to help users learn how to effectively use their products. One of the best places to start Additionally, many users find helpful community forums where they can exchange tips and experiences with other Lowrance users. YouTube is also an excellent resource, as many enthusiasts create tutorials that showcase various features and provide step-by-step guides for specific applications. Remember to check the current Lowrance web page for the most accurate and up-to-date information regarding tutorials and product features....

How do I update the firmware on my Lowrance device?

Updating the firmware on a Lowrance device is a straightforward process that enhances the device's performance and functionality. First, Once you have located the correct firmware update, download it onto your computer. Depending on the device, you may need a blank SD card or USB drive to transfer the firmware. It is recommended to format the SD card or USB drive to ensure compatibility. Copy the downloaded firmware file onto the SD card or USB drive. Next, insert the SD card or USB drive into your Lowrance device. Turn on the device and follow the on-screen prompts to navigate to the update option in the settings menu. Select the firmware update, and the device should begin the updating process. It is crucial to maintain power during the update to avoid any interruptions, as this could lead to device issues. Once the update is complete, you can remove the SD card or USB drive, and your Lowrance device will be ready to use with the latest firmware enhancements. For specific instructions tailored to your device, it is advisable to refer to the user manual or the support documentation available on the Lowrance website....
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