What should I do if there is a power outage?

If a customer experiences a power outage, there are several steps they can take to ensure their safety and effectively manage the situation. First, it is advisable to check whether the outage is localized to their home or affecting a wider area. This can be done by looking at neighboring homes or checking for any visible issues, such as downed power lines or trees. Next, customers may want to assess their emergency supplies, including flashlights, batteries, and non-perishable food items, to ensure they are prepared for an extended outage. It is also important to keep refrigerator and freezer doors closed to preserve food safety. Customers should stay informed about the situation by keeping a battery-powered radio or their mobile devices charged. They may find it helpful to visit the official web page for updates on the outage status and estimated restoration times. Finally, if it is safe, customers can report the outage directly to Louisville Gas & Electric through the channels listed on their website. It is essential to remember to stay away from downed power lines and treat them as live wires, as safety should always be the priority during such events.