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Live Nation Customer FAQ

Top Answers & How-to Guides

What is Live Nation's Phone Number?

The question we are asked most often is about how to talk to Live Nation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if an event is postponed?

If an event is postponed, the venue or promoter, such as Live Nation, typically provides information regarding the new date or alternative...
Ask any question you have about Live Nation customer service, get an answer now.

Recent Live Nation Customer Questions

What cities will have a Madonna pop up shop?

Hmmm... We're not sure about that. Information about Madonna pop-up shops, including locations and dates, would be specific to each tour and event. It's best to check the official Madonna or Live Nation websites and social media channels for the most recent and accurate updates.
Asked Mar 12, 2024 9:44 PM

charge for tickets after it said they were unavailable

Apologies for any confusion. If tickets were claimed to be unavailable, then no charges should be made. If you were charged, it could possibly be due to previously attempted purchases that were completed/held before the tickets became unavailable. If you have any concerns about unexpected charges, it's best to check your order history and transaction details. Always ensure transactions are clear before confirming ticket purchases.
Asked Feb 29, 2024 7:54 PM

Help me with my Live Nation customer service issue

Ticket Purchase

Can I buy tickets through the Live Nation website or app?

Yes, tickets can be purchased through the Live Nation website as well as through their official mobile app. The platform offers a wide...

What payment methods are accepted?

Live Nation accepts a variety of payment methods to accommodate its customers. Typically, you will find that major credit cards such...

Is there a limit on the number of tickets I can purchase?

Yes, there is often a limit on the number of tickets that an individual can purchase for certain events through Live Nation. This policy...

Can I transfer my tickets to someone else?

Yes, Live Nation typically allows ticket transfers for certain events, but the specific policies can vary depending on the event, venue,...

Event Policies

What is the refund policy for Live Nation events?

Live Nation's refund policy can vary depending on the specific event, but in general, tickets are non-refundable unless the event is...

Are there age restrictions for attending Live Nation events?

Live Nation does have age restrictions for attending events, but these restrictions can vary depending on the specific event and the...

Are there any discounts available for Live Nation events?

Live Nation often provides various discounts and promotions for events, which can vary by concert, location, and timing. Discounts...

What is the policy on reselling tickets?

Live Nation has specific policies regarding the resale of tickets in order to maintain fairness and protect the integrity of the ticketing Unauthorized resale or the use of third-party sites may violate Live Nation's terms of service, possibly resulting in the invalidation of tickets. It is important for individuals to check the Terms and Conditions associated with their tickets, as these documents outline any restrictions or guidelines on reselling. For the most accurate and detailed information regarding ticket resale policies, it is advisable to visit the Live Nation website, where users can find current policies and procedures related to ticket transactions....

Event Experience

Can I bring a camera or recording device to a Live Nation concert?

Live Nation has specific policies regarding the use of cameras and recording devices at their concerts, and these policies can vary However, personal cameras and smartphones may be allowed, particularly for personal use, but this is subject to the discretion of the venue and the performing artist. It is advisable to check the event's page on the Live Nation website, as it typically contains the most up-to-date information about permitted items. It is also a good idea to consider that some artists may have their own specific requirements regarding photography and recording. Always be sure to respect the rules laid out by the venue to ensure an enjoyable experience for everyone....

Are there any prohibited items I cannot bring to a Live Nation event?

Live Nation events typically have specific rules regarding prohibited items to ensure the safety and enjoyment of all attendees. Commonly...

What accessibility options are available at Live Nation events?

Live Nation offers a variety of accessibility options to ensure that all guests can enjoy their events comfortably. These options typically Many venues also offer assistive listening devices to enhance the audio experience for those who may be hard of hearing. Service animals are generally permitted, accommodating guests who require the assistance of a trained animal. Furthermore, Live Nation aims to communicate any specific accessibility features or accommodations for each event on their website, which can be a valuable resource for guests planning to attend. For the most accurate and detailed information regarding accessibility options at specific events or venues, it is advisable to visit the current web page related to the event or venue you are interested in....

How can I find out about upcoming events?

To find out about upcoming events organized by Live Nation, individuals can visit the official Live Nation website, where a comprehensive...

Are there any VIP packages available for events?

Yes, Live Nation offers various VIP packages for many of their events. These packages can include exclusive benefits such as premium...

What should I do if an event is postponed?

If an event is postponed, the venue or promoter, such as Live Nation, typically provides information regarding the new date or alternative...
We look to the Live Nation issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Live Nation issues reported to GetHuman
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