Can I exchange an item instead of returning it?

Asked 2 years ago
Light In The Box typically has a return policy that focuses on the return of items for refunds rather than exchanges. However, the option to exchange an item may depend on the specific circumstances of your order and the item itself. It is common for online retailers to require a return to initiate an exchange process, meaning you would return the item you do not want and then place a new order for the item you do want. The return policy may include specifics on how long you have to make a return, the condition the item must be in, and any associated shipping costs. For more detailed information regarding the possibility of exchanges, including any restrictions or requirements that may apply, it would be best to review the current return and exchange policy directly on the Light In The Box website. This will provide the most accurate guidance regarding your options for exchanging an item.
Christian Allen is the editor / author responsible for this content.
Answered Jun 16, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Need to contact Light In The Box?

If you need to talk to Light In The Box customer service, now that you have the answers that you needed, click the button below.
Contact Light In The Box

Light In The Box

Find a list of many popular Light In The Box questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Light In The Box Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!