What is your return policy on lenses?

Asked 2 months ago
LensShopper has a clear and comprehensive return policy that is designed to provide customers with peace of mind when purchasing lenses. Generally, LensShopper allows returns on items that are unused and in their original packaging. Typically, customers have a specific timeframe, often around thirty days from the date of purchase, to initiate a return. It is important that the lenses have not been worn or damaged in any way, as this may affect the ability to process a return. Customers should also be aware that for personalized or customized lenses, the return options may differ. It is recommended to check the specific terms that apply to those products. In most cases, customers may be responsible for return shipping costs unless the item was incorrectly sent or defective. For the most accurate and detailed information on the return policy, including any exclusions or specific steps to follow, customers are encouraged to look on the current web page of LensShopper. This will provide the most updated details regarding the return process and any associated guidelines.
Christian Allen is the editor / author responsible for this content.
Answered Sep 23, 2025

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