What if my lenses arrive damaged or incorrect?

If your lenses arrive in a damaged condition or if they are not as ordered, LensShopper typically has a customer support policy in place to address these situations. Generally, customers are encouraged to inspect their lenses immediately upon arrival. If you find any visible damage or if the prescription does not match what you ordered, it is advisable to take photographs of the damaged item or the incorrect lens and keep them for your records. In most cases, LensShopper would recommend that customers contact their support team as soon as possible to report the issue. They may ask for the photographs you took and other pertinent details regarding your order. This information is usually helpful for processing returns or exchanges. Additionally, it is wise to review LensShopper’s return and exchange policy, which can typically be found on their website. This information often outlines the steps needed to initiate an exchange or return, as well as any time frames you should be aware of. Familiarizing yourself with these policies can provide clarity and ensure that you handle the situation effectively.