What should I do if I receive the wrong item from Lazada?

If you find yourself in the unfortunate situation of receiving the wrong item from Lazada, there are several steps you can take to resolve the issue effectively. Firstly, it is advisable to carefully examine the item you received and compare it with your original order confirmation to confirm that there has indeed been a mistake. This includes checking the product description, size, color, and any associated serial numbers or details. Once you have verified the discrepancy, you should navigate to the Lazada website or app and access the section for order history. Locate the specific order in question and look for options related to returns, refunds, or exchanges. Lazada usually has a clear process in place for handling such situations. After clicking on the appropriate option, you will need to follow the instructions provided to initiate a request for the correct item, exchange, or refund. It is important to provide as much detail as possible regarding the issue you are facing, including photographs if applicable, to facilitate the resolution process. Make sure to adhere to any time limits that may apply for returns or exchanges set by Lazada's policies. If you require further assistance or clarification, you may find relevant contact information on the website or app, which can guide you in addressing the issue in a timely manner.