What should I do if I encounter issues with my booking?

Asked 4 months ago
If a user encounters issues with a booking made through LateRooms.com, it is important to approach the situation calmly and systematically. First, the user should carefully review the confirmation email they received upon booking. This email contains vital information regarding the reservation, including the booking reference number, hotel details, and the terms and conditions that apply. If the issue pertains to incorrect details or discrepancies, the user can cross-check this information against the booking details on the LateRooms.com website to ensure accuracy. If there are concerns about cancellation policies or changes that need to be made, the website may also provide specific guidance on how to handle these situations. For more complex issues, such as payment problems or if the hotel does not have a record of the booking, the user might consider looking for the appropriate contact information on the current LateRooms.com webpage. It may also be helpful to gather all related documentation and details before reaching out to ensure the issue can be resolved expediently. Following these steps often leads to satisfactory resolutions for most concerns regarding bookings through LateRooms.com.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 17, 2025

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