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La-Z-Boy Customer FAQ

Top Answers & How-to Guides

What is La-Z-Boy's Phone Number?

The question we are asked most often is about how to talk to La-Z-Boy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there specific weight limits for La-Z-Boy reclining chairs?

La-Z-Boy reclining chairs typically come with specific weight limits that may vary depending on the model and design. Most standard...
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Warranty and Return Policy

What is the warranty on La-Z-Boy furniture?

La-Z-Boy furniture typically comes with a limited warranty that covers various components of their products, ensuring customers receive It is important to note that this limited warranty typically protects against manufacturing defects, but it does not cover damage caused by normal wear and tear, improper use, or accidents. The warranty terms can vary based on the specific La-Z-Boy product, so it is always advisable for customers to review the details provided at the time of purchase. For the most accurate and detailed information regarding the warranty specific to a La-Z-Boy product, customers should consult the documentation included with the purchase or visit the official La-Z-Boy website where information regarding their warranty policies is often available....

What is the return policy for La-Z-Boy furniture?

La-Z-Boy has a specific return policy that customers should be aware of when considering their furniture purchases. Generally, the For items that have been opened or used, the return process can vary. Customers may be eligible for an exchange or store credit, but a restocking fee might apply. Additionally, personalized or custom orders may have different return conditions, typically being non-returnable. To streamline the return process, customers are encouraged to keep their receipts and any other documentation related to their purchase. These documents will help to facilitate any returns or exchanges. For more detailed information regarding the return policy, including any updates or specific terms, visiting the official La-Z-Boy website may provide the most accurate and up-to-date details....

Customization and Options

Can I customize the upholstery on a La-Z-Boy sofa?

Yes, La-Z-Boy offers a wide range of customization options for their sofas, including the upholstery. Customers can choose from an...

Can I get a color swatch for custom upholstery?

La-Z-Boy offers a wide range of upholstery options, including many colors and materials for customers interested in custom furniture....

Location and Delivery

Where can I find a La-Z-Boy store near me?

Finding a La-Z-Boy store near you is quite simple. La-Z-Boy has a store locator feature on its official website, which is very user-friendly....

What is the delivery time for La-Z-Boy furniture?

The delivery time for La-Z-Boy furniture can vary based on several factors, including the specific item ordered, availability, and...

Financing and Trade-In

Are there financing options available for purchasing La-Z-Boy furniture?

La-Z-Boy offers various financing options to make purchasing their furniture more accessible for customers. Typically, these options It is important for customers to review the details of any financing offer, including interest rates, repayment terms, and eligibility requirements, as these can vary based on factors such as creditworthiness. For the most current and comprehensive information regarding financing options available at La-Z-Boy, it is advisable to visit their official website or consult the nearest La-Z-Boy store. There, customers can access specific details about available financing plans and promotional offers designed to meet various purchasing needs....

Does La-Z-Boy offer a trade-in program for old furniture?

La-Z-Boy does not typically offer a formal trade-in program for old furniture. Instead, they focus on providing customers with a wide Many customers find that donating or recycling their old furniture is a good way to give it a second life and help others in need. Local charities, thrift stores, or recycling centers may accept gently used items. For specific programs or initiatives, it may be helpful to consult the La-Z-Boy website or current web page to find any promotions or partnerships that could be relevant....

Product Information

Are La-Z-Boy products made in the USA?

La-Z-Boy products are primarily manufactured in the United States, with a significant portion of their furniture being produced in...

What types of reclining mechanisms are available in La-Z-Boy furniture?

La-Z-Boy offers several types of reclining mechanisms in their furniture to cater to different preferences and comfort needs. The most The traditional manual recline mechanism is operated by a handle or lever located on the side of the chair or sofa. Pulling the handle allows the user to lean back and elevate their legs, providing a relaxing experience. This mechanism is often favored for its simplicity and reliability. The power recline mechanism, on the other hand, utilizes an electric motor to effortlessly adjust the position of the chair or sofa with the push of a button. This option provides a more customizable reclining experience, allowing users to find their ideal angle for relaxation. The power recline is particularly beneficial for individuals with limited mobility or those who prefer a more luxurious experience. Furthermore, La-Z-Boy features the wall-saver recline mechanism, which is designed for smaller spaces. This mechanism allows the recliner to be placed closer to the wall while still being able to fully recline. The wall-saver mechanism is perfect for maximizing space without sacrificing comfort. Overall, La-Z-Boy prides itself on offering various reclining mechanisms to enhance the comfort and functionality of their furniture, allowing customers to choose options that best suit their living environments and lifestyle needs. For more information about these mechanisms or specific models, it may be helpful to explore the current La-Z-Boy website....

What is the estimated lifespan of La-Z-Boy products?

La-Z-Boy products are well-regarded for their durability and long-lasting quality. Generally, the estimated lifespan of a La-Z-Boy The construction of La-Z-Boy furniture typically includes solid frames, robust upholstery materials, and high-quality mechanisms, contributing to their extended longevity. Additionally, regular cleaning, avoiding excessive wear, and following recommended care guidelines can further enhance the lifespan of these furnishings. It is also worth noting that La-Z-Boy offers a warranty on many of its products, which can provide added peace of mind for consumers regarding their investment. For detailed information about warranties and specific product life expectancies, it may be beneficial to explore the current web page of La-Z-Boy. Overall, with good care, a La-Z-Boy product can provide years of comfort and support in your living space....

Are there specific weight limits for La-Z-Boy reclining chairs?

La-Z-Boy reclining chairs typically come with specific weight limits that may vary depending on the model and design. Most standard...

Assembly and Parts

Can I purchase replacement parts for my La-Z-Boy furniture?

Yes, replacement parts for La-Z-Boy furniture can typically be purchased to help maintain and restore your pieces. La-Z-Boy offers...

Does La-Z-Boy offer professional furniture assembly services?

La-Z-Boy does not typically include professional furniture assembly services as part of its standard offerings. However, many consumers...

Maintenance and Care

How do I care for my La-Z-Boy furniture?

Caring for La-Z-Boy furniture is essential to ensure its longevity and maintain its appearance. The first step in caring for your La-Z-Boy For fabric upholstery, La-Z-Boy recommends using a soft brush or lint roller to remove pet hair and lint. It is also beneficial to follow specific care instructions related to the type of fabric you have. Many fabrics can be cleaned with a mild soap and water solution, but it is important to test any cleaning solution on an inconspicuous area before applying it to the entire piece. If your La-Z-Boy furniture features leather upholstery, it is recommended to use leather conditioner regularly to maintain its suppleness and avoid cracking. Spills should be blotted immediately with a clean cloth to prevent staining. Finally, keeping your furniture away from direct sunlight can help reduce fading over time. For more specific care tips, the current La-Z-Boy website provides detailed guidelines and resources that may be helpful....

What cleaning products are safe for La-Z-Boy upholstery?

When it comes to cleaning La-Z-Boy upholstery, it is crucial to choose products that are safe and effective, ensuring the longevity For fabric upholstery, it is advisable to use a soft cloth or sponge to apply the soapy water gently. After cleaning, it is wise to dampen another cloth with plain water to remove any soap residue. For leather upholstery, a specialized leather cleaner and conditioner can help maintain its quality and appearance. It is always best to test any cleaning product on a small, inconspicuous area first to ensure it does not negatively affect the fabric. For specific fabric types or additional cleaning recommendations, individuals may want to refer to the care instructions provided by La-Z-Boy or visit their official website for more detailed guidelines on cleaning and maintaining their upholstered products....

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