What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Kitsel.com, the first step is to carefully review the situation to determine the best course of action. It is advisable to document the issue by taking clear photographs of the item in question, which can be helpful when addressing the matter. Once you have the necessary information, the next step is to check the return and exchange policy on the current web page of Kitsel.com, as this policy provides important instructions on how to proceed with returns or exchanges. Typically, customers are encouraged to report the issue promptly, usually within a specified timeframe, to facilitate a smooth resolution. It may be necessary to provide the order number and other details to assist in the identification of your purchase. Kitsel.com generally strives to ensure customer satisfaction, so they usually have procedures in place to handle these issues. By following the steps outlined in the return policy, you can ensure a more efficient resolution of your concern. If you have further questions, the website may contain contact information for additional assistance.