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King.com Customer FAQ

Top Answers & How-to Guides

How do I Contact King.com Customer Service?

The question we are asked most often is about how to talk to King.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I create an account on King.com?

Creating an account on King.com is a straightforward process that enables users to enjoy the gaming experience and access additional You may also have the option to create an account using your existing social media accounts, which simplifies the process. After filling in the required information, you will receive an email confirmation link to verify your account. Upon clicking that link, your account will be activated, and you will be able to log in and start playing your favorite games. Should you require further assistance, it could be helpful to refer to the website’s support or help sections, where you may find additional information....

Are there in-game purchases available?

Yes, in-game purchases are indeed available in many of the games developed by King.com. Players often have the option to buy in-game...
Ask any question you have about King.com customer service, get an answer now.

Recent King.com Customer Questions

I was on level 12,868 and when I turned the game on yesterday I was at level ,1 how can I recover my progress?

If you're seeing a reset to level 1, your game progress might not be saved properly. Check if you are logged into your account, as progress is often saved there. Try logging out and then logging back in. If you’ve connected through Facebook or another platform, ensure that connection is still active. Also, check if data backup or cloud saving settings are enabled. If progress is still lost, there may not be a way to recover it. There's a link to the most up-to-date contact information right here on this page that can assist with specific account issues.
Asked Dec 1, 2024 12:08 PM

I want to cancel candy crush and do not want to be charged anymore

To cancel or stop being charged for Candy Crush, you need to cancel any active subscriptions associated with your account. How you do this depends on your platform. For iOS: Go to your device settings, tap your name, go to Subscriptions, find the Candy Crush subscription and choose Cancel Subscription. For Android: Open Google Play Store, tap Menu (three lines), Subscriptions, find the Candy Crush subscription and cancel it. Remember, cancelling a subscription will not refund past charges. Please note, instructions can vary based on device and software version.
Asked Mar 1, 2024 2:48 PM

Help me with my King.com customer service issue

Account and Progress

How can I create an account on King.com?

Creating an account on King.com is a straightforward process that enables users to enjoy the gaming experience and access additional You may also have the option to create an account using your existing social media accounts, which simplifies the process. After filling in the required information, you will receive an email confirmation link to verify your account. Upon clicking that link, your account will be activated, and you will be able to log in and start playing your favorite games. Should you require further assistance, it could be helpful to refer to the website’s support or help sections, where you may find additional information....

Are there in-game purchases available?

Yes, in-game purchases are indeed available in many of the games developed by King.com. Players often have the option to buy in-game...

Can I transfer my game progress between devices?

Transferring game progress between devices typically depends on the specific games developed by King. Many of their popular titles, To transfer game progress, players should log into the same account on both devices. It is crucial to ensure that the game is updated to the latest version on both devices to avoid any compatibility issues. In some cases, if a player has been using guest mode or has not registered an account, transferring progress may not be possible. For the most accurate guidance, players should refer to the specific game’s support section on the official King.com website, as this can provide detailed instructions tailored to each game....

Game Information

Can I find user guides or tutorials for specific games?

Yes, users seeking user guides or tutorials for specific games produced by King.com can often find helpful resources in various locations....

What platforms can I access King games on?

King.com games are accessible on a variety of platforms to ensure that players can enjoy them wherever they prefer. Most notably, the...

Is there a mobile version of the King games?

Yes, King.com offers a variety of mobile versions of their popular games. Many of the beloved titles, such as Candy Crush Saga, Farm...

How often are new games added to King.com?

King.com consistently strives to provide fresh and engaging content to its players. New games are typically added several times a year,...

What types of games are available on King.com?

King.com is renowned for offering a diverse selection of games that cater to a wide range of players. The primary focus of King is Another key category is match-three games, where players need to strategically align items to advance through levels. The platform also features adventure and strategy games that challenge players to complete missions, build resources, or solve intricate challenges. Seasonal events and themed updates often enrich the gaming experience, keeping the content fresh and exciting. Players can enjoy these games on various devices, including smartphones, tablets, and browsers, making it easy to access and enjoy King’s offerings anytime and anywhere. For the most current game list and available titles, it is always a good idea to check the official King.com website....

Gameplay Options

Are there any programs for reward systems in King games?

King.com is known for incorporating various reward systems across its games, designed to enhance the gaming experience and encourage Additionally, King often features special events or challenges that provide opportunities to earn unique rewards. For instance, competitive events allow players to earn ranking points or complete specific tasks to win additional prizes. There are also seasonal events that may offer exclusive rewards during certain times of the year. Players can keep an eye on the in-game notifications and updates to stay informed about current and upcoming reward opportunities. For the most accurate and detailed information about specific reward programs, players may want to refer to the official website or the game’s community page for any announcements or updates regarding rewards....

Can I play King games offline?

Many King games are designed primarily for online play, as they often require an internet connection to access features such as social For instance, popular games such as Candy Crush Saga may allow players to continue progressing through levels if they have been downloaded to their devices. Yet, accessing daily bonuses or retrieving progress made on other devices would generally require an internet connection. Players interested in offline play should consult the specific game's details on the King.com website or within the game itself, as this information can vary by title and even by updates. It is always a good idea to check the current web page for the most up-to-date information on features, as this can help clarify expectations regarding offline access....

Technical Support

What measures are taken to ensure a safe gaming environment?

King.com places great importance on providing a safe and enjoyable gaming environment for all players. To ensure the safety of its In addition to community guidelines, King.com employs an effective moderation system that actively monitors player interactions. This helps to swiftly identify and address any instances of misconduct or abusive behavior. Furthermore, the company uses advanced technology to detect and prevent fraudulent activity, safeguarding players' accounts from any unauthorized access or threats. Player privacy is also a top priority at King. The company adheres to strict data protection regulations and implements encryption protocols to protect personal information. Engaging in responsible gaming practices is encouraged, as King promotes tools and resources that assist players in managing their gameplay experiences and gambling behavior. Overall, King.com is committed to creating a fun, safe, and secure gaming environment. For more information regarding the specific measures in place, players are encouraged to visit the current official web page for further details....

What should I do if I encounter a technical issue while gaming?

If a player encounters a technical issue while gaming, there are several steps that can be taken to resolve the problem. First, it Next, restarting the game can prove to be beneficial. Closing the application completely and reopening it can sometimes clear glitches and refresh the game state. Additionally, players may want to check for any available updates for the game. Developers frequently release updates that contain bug fixes and performance enhancements, which can resolve existing issues. Another important step is to clear the cache of the game if it is being played on a mobile device. This can help improve the performance of the game and resolve minor issues. If the problem persists, players should ensure that their device's operating system is up to date, as compatibility issues may arise from using outdated software. It is also helpful to visit the support or help section of the game's official website. King.com often provides troubleshooting guides and FAQs that can assist players in identifying and resolving common technical issues. Players may also find community forums where users share their experiences and solutions. If further assistance is needed, looking for specific contact information on the website can provide avenues for more direct support. By taking these steps, players can work towards a solution for their technical issues and ensure a smoother gaming experience....

Social Features

Are there competitions or events held on King.com?

King.com is known for its engaging and entertaining games, and it frequently hosts various competitions and events to enhance the gaming Events can vary in nature, including limited-time challenges that may offer unique rewards or in-game currency. Participation in these events usually requires players to play the games actively, and there may be rankings or leaderboards to showcase the top performers. Additionally, King.com often uses themed events to coincide with holidays or special occasions, adding a festive touch to the gaming experience. For the most current opportunities to participate in competitions or events, it is advisable to check the official King.com website or the game-specific pages for announcements and details on ongoing activities....

How can I report inappropriate content or behavior?

To report inappropriate content or behavior related to King.com, players can typically utilize the reporting features available within Additionally, players may want to keep an eye on the game's official website, where there might be specific guidelines or links to support resources that detail the steps to take when reporting such issues. It is important for players to document what they observe, as this information can help facilitate a thorough investigation. While the moderation teams are dedicated to maintaining a safe and enjoyable gaming environment, players are encouraged to be proactive in addressing inappropriate situations they encounter. By working together, the gaming community can help ensure a respectful and enjoyable experience for everyone involved....

Are there social features to connect with friends in games?

Many games developed by King.com incorporate social features that allow players to connect with friends and engage in cooperative or In some titles, players can see their friends' progress and scores, encouraging friendly competition. Players may also join teams or communities, allowing them to collaborate and support one another in achieving game objectives. Leaderboards are often a key feature, showcasing players' rankings based on their performance, which further motivates interaction among friends. To take advantage of these social features, players usually need to link their game accounts with social media platforms or invite friends through the game's interface. It is always a good idea to check the specific game’s help or support section for detailed information about its social functionalities....
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