Can I exchange an item purchased online at a physical store?

KennethCole.com typically allows customers to exchange items purchased online at a physical store, but there are some specific guidelines to keep in mind. Generally, the item must be unworn, in its original condition, and include all tags and packaging for a successful exchange. It is also important to have proof of purchase, such as a packing slip or order confirmation, as this can help facilitate the exchange process at the store. However, policies can vary by location, so it is recommended to check with the specific Kenneth Cole store you plan to visit. Some stores may have additional requirements or restrictions regarding online purchases, especially during special sale events or promotions. To ensure the best experience, customers are encouraged to visit the current KennethCole.com website for the most accurate and detailed information regarding return and exchange policies. In summary, while exchanging an item purchased online at a physical store is generally possible, it is advisable to confirm the store's specific policies and to prepare accordingly with the necessary documentation and the item in good condition.