What should I do if my Kane's Furniture item arrives damaged?

If a customer receives a damaged item from Kane's Furniture, it is important to address the issue promptly and effectively. First, the customer should carefully inspect the item upon delivery. If damage is noticed, it is advisable to take clear photographs of the damaged parts and any associated packaging. This documentation can be helpful when filing a claim. Next, the customer should refer to the delivery paperwork, as it may contain specific instructions for reporting issues related to damaged items. It is generally recommended to report the damage as soon as possible, ideally within twenty-four to forty-eight hours of receiving the item. This ensures that the claim is processed swiftly and helps maintain a record of the issue for future reference. For the next steps, customers should consult the specific policies related to returns and exchanges found on the current Kane's Furniture website. The website will provide detailed information regarding how to initiate the claims process, including any necessary contact information to facilitate the resolution of the issue. Keeping all relevant details, such as order numbers, handy can also streamline the process.