What should I do if my order arrives damaged?

If an order from K9tuff.com arrives damaged, it is important to address the situation promptly. First, it is advisable to carefully inspect the package upon arrival. If there is visible damage to the shipping box or the product itself, taking clear photographs can be very helpful. These images serve as evidence of the damage and may be required for any claims or returns. Next, reviewing the return policy on the K9tuff.com website is a good step to understand the specific procedures for handling damaged items. Generally, K9tuff.com may have instructions for how to report the damage, which could include filling out a form or contacting customer service directly. Providing them with details such as your order number, a description of the damage, and those photographs can expedite the process. Initiating communication through the appropriate channels ensures a smooth resolution. K9tuff.com typically values customer satisfaction and seeks to address issues efficiently. If you prefer, you can regularly check the current website for detailed contact methods and any specific guidelines in place regarding damaged items. Remember that most companies appreciate proactive communication, so reaching out as soon as possible is beneficial.