What is your policy on orders made for custom products?

Asked 4 months ago
K9tuff.com typically has clear policies regarding custom products to ensure a smooth ordering process for customers. It is important to note that custom products often require different handling than standard items. Generally, once an order for a custom product is placed, it may not be eligible for cancellation or return due to the personalized nature of these items. This is because custom products are often made specifically to the customer's specifications, and producing them involves unique materials and designs that cannot be resold. Customers are encouraged to carefully review details such as sizing, colors, and any specific features before completing their custom orders. This helps to minimize issues and ensures that the customer receives a product that meets their expectations. Additionally, K9tuff.com may provide an estimated timeframe for production and delivery once the order is confirmed. If there are any concerns regarding custom orders, including adjustments or questions about design specifications, customers are encouraged to refer to the policies outlined on the relevant web page. It is essential for customers to familiarize themselves with all aspects of their custom orders to avoid misunderstandings. For more specific guidance or to clarify particular inquiries, looking at the current web page for contact information may be helpful.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 25, 2025

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