What should I do if I missed a premium payment?

Asked 5 months ago
If a policyholder has missed a premium payment with John Hancock, it is important to understand the implications and options available. Typically, John Hancock allows a grace period in which the policyholder can make up the missed payment without losing coverage. During this grace period, the policy remains active. However, if the grace period expires without payment, the policy may enter a lapse status, meaning coverage could be permanently lost. To resolve the situation, the policyholder should review their policy documents for specific details regarding grace periods and missed payments. It is also advisable to check the current web page for any relevant information regarding late payments or to find possible contact information for further assistance. In many instances, the policyholder can make the payment online or via other methods as outlined by John Hancock. Taking action promptly is key to maintaining the benefits associated with the policy.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 13, 2025

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