How can I make a claim with John Hancock?

Asked 5 months ago
To make a claim with John Hancock, the process generally involves several steps, which may vary depending on the type of policy you hold, such as life insurance, disability insurance, or another product. The first step is to identify the specific type of claim you wish to file and then gather the necessary documentation. This may include your policy number, identification, and any relevant medical records or death certificates, depending on the nature of the claim. Once you have the required information, you can typically initiate the claim by visiting the John Hancock website. There, you should find specific guidance tailored to your type of claim. The website may provide options to submit claims online or instructions for submitting claims by mail or phone. It is important to follow the instructions carefully to ensure all necessary documents are included, which can help expedite the review process. If you have any questions during this process, the John Hancock website may contain contact information that could assist you further. Remember that some claims may require additional information or take time to process based on the complexity of the situation.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 13, 2025

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