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Jitterbug Customer FAQ

Top Answers & How-to Guides

What is Jitterbug's Phone Number?

The question we are asked most often is about how to talk to Jitterbug customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any additional fees or charges with Jitterbug?

Jitterbug, also known as Lively, Inc., does have some fees and charges that customers should be aware of when using their services. Furthermore, customers should consider any potential costs related to international calling or other add-on features that may not be included in the standard service plan. It is also important to review the terms and conditions associated with the device, as there may be activation fees or additional charges for device upgrades. For the most accurate and up-to-date information regarding fees, it would be beneficial to check the official Jitterbug website or consult the specific plan details provided at the time of purchase....
Ask any question you have about Jitterbug customer service, get an answer now.

Recent Jitterbug Customer Questions

Do you have to be a senior citizen to get a jitter bug phone

No, you do not have to be a senior citizen to get a Jitterbug phone. Jitterbug phones are designed to be user-friendly and accessible, making them suitable for anyone looking for a simple phone experience.
Asked Mar 17, 2025 11:58 PM

How do i conceal MY phone number when i make calls out on my jitterbug smart phone?

To conceal your phone number on a Jitterbug smartphone when making calls, go to the phone settings. Look for the option that allows you to hide your number or make calls anonymously. This is often found under call settings or caller ID settings. Activate the feature, and your number should be hidden when you make outgoing calls. Keep in mind that some recipients may still see your number depending on their caller ID settings.
Asked Sep 5, 2024 1:38 PM

Why is there a Flashing blue light at the bottom of phone?

The flashing blue light at the bottom of your Jitterbug phone is an indicator that your phone is turned on and in service. The light makes it easy for you to know that your phone is ready to use. If the light is bothering you, you can cover it with a piece of tape. If it is flashing continuously, it could indicate a notification or message waiting to be checked. If you think it is behaving abnormally, try resetting your phone, but if it continues, it may be best to seek assistance from Jitterbug's customer service for troubleshooting.
Asked Mar 1, 2024 4:14 PM

My phone has a SIM PUK ON SCREEN WHENEVER I INSERT MY SIM CARD

This issue typically occurs when a SIM card is locked due to entering an incorrect PIN multiple times. Unfortunately, we can't provide you with a PUK (Personal Unblocking Key) code as it's unique to every SIM card and is provided by the network carrier. Please reach out to your network carrier directly to get the PUK code. Once you receive it, follow the instructions provided by the carrier to unlock it. Remember, never try to guess the PUK code, as incorrect entries may permanently block your SIM card.
Asked Feb 29, 2024 5:06 PM

Help me with my Jitterbug customer service issue

Product Information

What is Jitterbug?

Jitterbug is a brand of mobile phones and services designed specifically for seniors and individuals who prefer a user-friendly experience....

What are the features of Jitterbug?

Jitterbug, which is also known by names such as Lively, offers a range of features designed to cater primarily to seniors and those Among the prominent features is the emergency response service, which provides immediate access to help with the push of a button. This service is valuable for individuals who may require assistance in emergencies. Additionally, Jitterbug smartphones come equipped with a user-friendly interface, which includes a simplified menu that allows users to access essential functions quickly and efficiently. Another beneficial feature is the adjustable text size, accommodating those with vision challenges by allowing them to customize their reading experience. Some models also include a built-in camera and a health and wellness section, which can help users keep track of their medical information or daily activities. Overall, Jitterbug is focused on providing a reliable, straightforward mobile experience that prioritizes ease of use and accessibility for its users. For more specific information, checking the official website may provide additional details....

Is Jitterbug compatible with hearing aids?

Jitterbug phones are designed with ease of use in mind, particularly for seniors and those who may have specific accessibility needs....

Is Jitterbug suitable for elderly users?

Jitterbug is designed specifically with elderly users in mind, addressing their unique needs and preferences. Its user-friendly interface Furthermore, Jitterbug offers customizable options, allowing users to choose features that are most relevant to them. For instance, they can select phones with larger screens to enhance visibility or opt for models that include health and wellness applications. The assistance of live customer support is another advantage, providing help whenever users face difficulties or have questions. Overall, Jitterbug phones are a practical choice for many elderly individuals, promoting not only ease of use but also safety and independence. For further details on specific models and features, individuals may explore the current web page....

Pricing and Plans

How much does Jitterbug cost?

Jitterbug offers a range of pricing options that vary based on the specific device and service plan selected. Generally, their phones Monthly service plans are also available, usually ranging from basic voice and text plans to more comprehensive packages that include data. The cost may fluctuate based on the user's needs, such as whether they want domestic or international coverage. To find the most accurate and up-to-date pricing information, it is advisable to visit the official Jitterbug website where users can explore current options and details tailored to their specific requirements....

Do I need a specific phone plan to use Jitterbug?

To use a Jitterbug phone, it is necessary to have a specific phone plan that is designed to suit the unique needs of seniors. Jitterbug...

What are the available payment options for Jitterbug?

Jitterbug offers several convenient payment options to suit their customers' needs. Typically, customers can choose to pay their monthly...

Are there any additional fees or charges with Jitterbug?

Jitterbug, also known as Lively, Inc., does have some fees and charges that customers should be aware of when using their services. Furthermore, customers should consider any potential costs related to international calling or other add-on features that may not be included in the standard service plan. It is also important to review the terms and conditions associated with the device, as there may be activation fees or additional charges for device upgrades. For the most accurate and up-to-date information regarding fees, it would be beneficial to check the official Jitterbug website or consult the specific plan details provided at the time of purchase....

Phone Management

Can I transfer my existing phone number to Jitterbug?

Yes, it is possible to transfer your existing phone number to Jitterbug, which is under Lively, Inc. The process is often referred...

Can I use Jitterbug outside of the US?

Jitterbug devices are primarily designed for use within the United States. They operate on networks that may not support international...

Usage and Features

How long is the battery life of Jitterbug?

The battery life of Jitterbug phones generally varies depending on the specific model and usage. Typically, these phones are designed...

What is the return policy for Jitterbug?

Jitterbug, also known as Lively, Inc., offers a return policy that allows customers to return their devices within a certain timeframe...
We look to the Jitterbug issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Jitterbug issues reported to GetHuman
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