What should I do if I receive a damaged or incorrect item?

If a customer at Jewelbasket.com receives a damaged or incorrect item, it is important to address the situation promptly. First, the customer should carefully inspect the package upon arrival. If the item is indeed damaged, it is advisable to take clear photographs of the damage for documentation purposes. This evidence will be helpful in resolving the issue. Next, the customer should review the return and exchange policy outlined on the Jewelbasket website. This policy typically provides guidance on how to proceed with returns or exchanges for damaged or incorrect items. Customers may need to complete a return form, which is often available on the website, and include it with the returned item. In many cases, Jewelbasket.com offers options for exchanges or refunds, so following the outlined procedure can facilitate a smoother resolution. Additionally, it is recommended to check for any contact information on the current web page if further assistance is needed. Keeping records of all correspondence and transactions can also be beneficial. Prompt action will help ensure that the issue is resolved satisfactorily.