Jagex Ltd. Customer FAQ

The system requirements for playing Jagex games, including RuneScape, can vary depending on the specific game and the platform being When it comes to graphics, players may need a dedicated graphics card with at least 1 GB of VRAM or integrated graphics that support DirectX 11. Additionally, an internet connection is necessary for online gameplay, along with adequate disk space for game installation and updates. For players using mobile devices, Jagex offers apps compatible with both iOS and Android, requiring up-to-date operating systems for optimal performance. To find the most current and specific requirements for Jagex games, it is best to refer directly to the official Jagex website. There you can find detailed information that will help ensure your system meets the necessary specifications for an enjoyable gaming experience....

Transferring progress between different Jagex games is generally not supported due to the distinct nature and design of each game. However, it is worth noting that players may have the option to link their accounts across certain Jagex games. For example, linking may provide benefits like shared login details or access to specific in-game rewards. That said, this linking does not equate to the transfer of character progress or items between games. For the most current information regarding account linking or any potential changes to this policy, it is advisable to check the official Jagex website. The website contains detailed FAQs and updates that may address user inquiries about account management and game features. Engaging with the community forums can also provide insights from other players regarding their experiences....

Yes, players can access Jagex games, including RuneScape, on multiple devices using the same account, provided those devices are compatible...

Jagex games, such as RuneScape, are primarily designed as online multiplayer experiences, which means they require an internet connection However, Jagex has released some games in the past that may offer offline modes, but the core games like RuneScape are firmly focused on online gameplay, ensuring a rich community and constant updates with new content. For the most current information regarding any of Jagex’s games or potential offline features, it is advisable to visit their official website. There, you can find additional details about their games and any updates that may have been introduced since the last information release....

Yes, it is possible to change your Jagex account username, although certain conditions must be met. Jagex allows players to alter their To initiate a username change, you will need to log into your account on the official Jagex website. Within your account settings, you should find an option related to username changes. Follow the provided instructions, being sure to choose a new name that complies with Jagex's naming policies. Before proceeding, it can be beneficial to familiarize yourself with the guidelines to avoid any issues. For current and detailed information regarding username changes, including any specific requirements or potential fees, it is advisable to check the relevant sections on the Jagex website....

If you forget your Jagex account password, you can easily reset it by following a few simple steps. First, visit the login page for You will need to provide the email address associated with your Jagex account. Once you submit your email, you should receive an email from Jagex with instructions on how to reset your password. Be sure to check your spam or junk email folder if you do not see this email in your inbox shortly. After receiving the email, follow the provided link to create a new password. It is advisable to choose a strong and unique password that you have not used before. If you are having any issues during this process, looking for additional support resources on the official Jagex website can be helpful. Please remember that Jagex does not recommend contacting them directly for account recovery issues....

When a player receives a ban or suspension from a Jagex game, there is a process in place for appealing the decision. It is important To initiate an appeal, players can visit the official Jagex support page. Here, they will typically find a dedicated section for account-related issues, including bans and suspensions. Players should carefully follow the instructions provided to submit their appeal. This often involves filling out a form with relevant details about their account and the circumstances surrounding the ban or suspension. It is essential to provide any pertinent information that may support the appeal, as Jagex takes each case seriously. After submitting the appeal, players will need to be patient, as the review process can take some time. Jagex aims to respond as quickly as possible, but they encourage players to respect the process. For ongoing updates or additional information, players are encouraged to check the official Jagex website and the support section related to their specific game....

Jagex offers players the ability to link their accounts to certain social media platforms, which can enhance the gaming experience...

Jagex Ltd. offers a variety of payment methods for purchasing subscriptions related to its games, such as RuneScape. Typically, players Apart from these, some players may also choose to use in-game currency or codes that can be redeemed for subscriptions. It is important to note that the specific payment methods available can vary by region and may change over time. Therefore, players are encouraged to visit Jagex's official website or the game’s subscription page for the most current and accurate information regarding payment options available in their area. Players should also review the terms and conditions related to subscriptions to ensure a smooth purchasing experience....

Jagex Ltd. typically applies age restrictions to its games, including RuneScape, to ensure a safe and appropriate gaming environment Jagex games often implement additional safety measures, such as chat filters and reporting systems, to enhance user safety for all age groups. It is advisable for players and guardians to review the specific Terms of Service and Community Guidelines for the relevant game, as these documents provide detailed information regarding age-related policies and safety recommendations. For the most accurate and current information, visiting Jagex's official website or the specific game page can be beneficial....

The terms of service and privacy policy for Jagex games are typically available on the official Jagex website. Players and users can...

Jagex Ltd. frequently hosts special events and promotions across its games, particularly in its flagship title, RuneScape. These events In addition to holiday-themed events, Jagex may introduce promotional campaigns that feature discounts on in-game purchases, special bundles, or membership offers. These promotions can enhance the gaming experience, providing players with new content and rewards to enjoy. To stay informed about the latest events and promotions, players should regularly check the official Jagex website or the specific game pages, as they tend to be updated with information regarding upcoming activities, event details, and any exclusive offers available to the community. Jagex often uses their social media channels as well to share announcements and engage with players regarding current happenings in their games....

If you encounter bugs or issues while playing Jagex games, there are specific channels available for reporting them effectively. Jagex Additionally, the Jagex support forum and community discussion boards are great places to share your experiences and find solutions that other players may have discovered. These platforms often feature feedback threads where players can discuss known issues and potential workarounds. For the latest information on bug reporting, including how to navigate the process, it is advisable to visit the current Jagex website. You can usually find dedicated sections for support-related queries that provide comprehensive guidance....

Jagex Ltd. has established community guidelines to foster a safe and enjoyable environment for all players engaged with their games, Additionally, Jagex promotes responsible gameplay by discouraging cheating, exploiting bugs, or any actions that compromise the integrity of the game. Players are expected to adhere to the rules regarding account sharing and trading, ensuring a fair experience for everyone. The guidelines also stress the importance of protecting personal information, both for oneself and for others. Players should avoid discussing sensitive personal details within the game's community space. For the most accurate and up-to-date information regarding Jagex community guidelines, it is advisable to check the appropriate section on the official Jagex website. This will ensure you have the latest details on their policies and expectations....