Internet Movie Database (IMDB) Customer FAQ

Top Answers & How-to Guides

How do I Contact Internet Movie Database (IMDB) Customer Service?

The question we are asked most often is about how to talk to Internet Movie Database (IMDB) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change my username on IMDb?

Internet Movie Database (IMDb) allows users to change their usernames, but there are specific guidelines that need to be followed....

How do I link my IMDb account to my social media profiles?

Linking an IMDb account to social media profiles is a feature that allows users to share their favorite movies, reviews, and ratings By following the provided prompts, users can authenticate and grant permission for IMDb to access their social media accounts. This will create a connection that allows for direct sharing and interaction with followers. For detailed instructions or if specific linking options are not visible, it may be beneficial for users to check the help section on the IMDb website for the latest updates or troubleshooting tips related to social media integration....
Ask any question you have about Internet Movie Database (IMDB) customer service, get an answer now.

Recent Internet Movie Database (IMDB) Customer Questions

I have paid for an annual subscription for IMDBPro and cannot access my account

If you are unable to access your IMDBPro account despite having a paid annual subscription, please ensure that you are using the correct login credentials. If issues persist, you may need to reset your password or check for any account-related notifications. For the most up-to-date contact information regarding account issues, please refer to the link provided on this page.
Asked May 31, 2025 8:01 PM

I would like a refund. I was charged for my annual imdb membership, but did not request a yearly membership.

We're sorry to hear about the issue. However, it's important to know that IMDb doesn't handle membership transactions because they don't offer a membership system. If you are referring to an IMDbPro subscription, you would need to check your account and subscription status on the IMDbPro official site. It's possible you're referring to an Amazon Prime subscription, as Amazon is the parent company of IMDb. Either way, you need to contact the support team of the service you subscribed to directly for refunds or cancellations.
Asked Mar 16, 2024 11:55 PM

I am unable to upload photos or videos

We're sorry to hear you're having trouble uploading photos or videos to IMDb. First, please make sure that your content meets IMDb's guidelines for photo and video submissions. For photos, they must be in .jpg format with a size under 20MB and at least 300 pixels wide. For videos, they should be in .mp4 format and under 500MB. If your content meets these guidelines and you're still having issues, it may be a technical problem. Try clearing your cache and cookies, and make sure you're using the latest version of your browser. If after all these the issue persists, it might be a glitch from IMDb's end and should hopefully be resolved in due time.
Asked Mar 15, 2024 5:53 PM

I need to add a credit that they keep denying Uploaded actor footage to gain credit for acting job that I performed

If you're having trouble with adding a credit on IMDB, make sure you have reliable sources as proof of your contribution before you submit it. Submission rejections may occur due to lack of evidence, so you should attempt to provide all necessary documentation like contracts, call sheets, or correspondence with production. Remember though, having been cast or having worked on a project doesn't guarantee a credit. The credits in IMDB reflect the finalized on-screen credits, so if those are not finalized or you were uncredited in the final version, it might explain the denial. Keep in mind, only significant, verifiable roles are usually accepted by IMDB. Professional standards apply to the entire website, so all submissions must comply with those.
Asked Mar 8, 2024 8:00 PM

Help me with my Internet Movie Database (IMDB) customer service issue

Information Correction

How Do I Change Wrong Information on an Imdb Page?

If you have found a mistake on an IMDb page, you can edit the page yourself to fix it. You can click on the Edit Page button to go...

What should I do if I see incorrect information about a title?

If you encounter incorrect information about a title on the Internet Movie Database, it is possible to submit corrections. The platform It is essential to provide accurate details and any necessary evidence to support your correction request. This may include links to credible sources, verified reports, or other references that substantiate your claims. After submitting, the IMDb staff will review your contribution and make changes if deemed appropriate. It is important to check for any specific guidelines or rules related to submission that are provided on the site to ensure that your correction can be processed efficiently. Review the current web page for any up-to-date information regarding the correction process....

Refunds and Notifications

How Do I Get a Refund from Imdb?

You can cancel your IMDbPro membership at any time. However, to get a refund for any extra charges, you will need to contact a customer...

Can I receive notifications for new releases or specific titles?

Internet Movie Database provides users with the ability to stay updated on new releases and specific titles, although the functionality For website users, IMDb usually showcases newly released titles on the homepage, and users can browse these categories to stay informed about the latest offerings. Additionally, creating a personal account on IMDb can enhance the user experience, as registered users may receive additional content tailored to their profile. It is worth mentioning that users should frequently check the current web page for more specifics regarding notification settings, as features may be updated or modified over time. Overall, utilizing the search and filter tools on IMDb can help ensure that users do not miss out on their favorite titles and upcoming releases....

Content Submission

What are the guidelines for contributing to IMDb?

Internet Movie Database, commonly referred to as IMDb, has established specific guidelines for users who wish to contribute content First and foremost, contributions must aim to enhance the accuracy of the existing data. This encompasses a wide range of content types, including film and television titles, cast and crew listings, plot summaries, reviews, and more. While submitting information or edits, contributors are encouraged to provide reliable sources when possible. Sources can include official websites, reputable articles, or other verified documentation that supports the provided information. Additionally, users should adhere to IMDb's policies regarding original content. Contributions should represent original ideas and observations rather than reproducing information from other platforms, which could infringe on copyright laws. Contributors are also advised to remain respectful and refrain from using inappropriate or offensive language in reviews or comments, as IMDb aims to be a safe and welcoming community. It is important to note that contributions are subject to review by IMDb staff before being published. This means that submissions may take time to be processed, and contributors should be patient during this period. For specific and detailed information regarding submission processes and guidelines, users can refer to the IMDb Help center available on their website. This resource provides in-depth instructions and clarifications on various aspects of contributing to the database, ensuring that users have the tools they need to make their contributions as valuable as possible....

How can I submit a title for consideration to be listed on IMDb?

Submitting a title for consideration to be listed on IMDb is a straightforward process. IMDb provides a platform for filmmakers, production First, it is essential to ensure that the title meets IMDb’s eligibility criteria. Generally, IMDb accepts titles that have been released commercially in some form, such as theatrical releases, television broadcasts, or online streaming platforms. Title owners or individuals who have participated in movie production are encouraged to submit their work. To submit a title, one must navigate to the IMDb "Contribute" section of the website. This section provides various submission options, including the "Add a New Title" feature. The submitter will need to fill out an online form with details about the title, such as the title's name, release year, production status, and other relevant information. It is crucial to provide accurate and comprehensive details to facilitate the review and approval process. After submitting the information, the IMDb team will review the submission. The review process might take some time, as the team verifies the details and checks for compliance with their standards. It is advisable to monitor the corresponding page on IMDb for updates regarding the submission status. For those interested in additional information regarding submission guidelines or other queries, checking the IMDb website can provide the most current details and resources....

How do I write and submit a review on IMDb?

To write and submit a review on IMDb, a user first needs to create an account if they do not have one. This can be accomplished by To find the title they wish to review, the user should search for the movie or television show on IMDb's search bar. On the title page, there will be an option for "User Reviews." By clicking on this section, the user can see existing reviews and also find a button to submit their own. When writing a review, it is important to express personal opinions and insights clearly and constructively. The review should be around 600 words or less and must adhere to IMDb's community guidelines, which promote respectful discussion and prohibit inappropriate content. After writing the review, once the user is satisfied, they should look for the submit button to finalize the process. The review may take some time to appear on the site as it goes through a moderation process. For specific details or contact information, it is advisable to check the current IMDb webpage....

Ratings and Rankings

How does IMDb determine rankings and ratings for movies?

The Internet Movie Database, commonly known as IMDb, employs a multi-faceted approach to determine the rankings and ratings for movies To calculate the average rating, IMDb uses a weighted formula that takes into account the number of votes and the distribution of those votes. This means that a movie that receives a small number of extremely high ratings may not automatically achieve a high overall rating, as IMDb seeks to ensure that the ratings reflect a broad consensus among viewers. The system is designed to minimize the impact of outliers, thereby making the average rating more reliable. Additionally, IMDb employs a variety of algorithms and data analysis techniques to prevent manipulation of the ratings system. For instance, ratings from users who have a history of voting may carry more weight than those from users who have just signed up. IMDb's goal is to ensure that the ratings are fair and represent genuine viewer preferences. Apart from user ratings, IMDb also takes into account various other factors, such as critic reviews and audience feedback, when it comes to rankings. The "Top Rated Movies" and "Top Rated TV Shows" lists often feature content that has garnered significant acclaim, both from audiences and critics alike. These rankings can also be influenced by trending topics, awards, and other elements of popular culture. For more detailed information about the specific algorithms or methodologies used to compute ratings, users may want to explore the IMDb website directly, as they occasionally provide insights and updates related to their rankings methodology....

What is the process to become an IMDb Approved User?

Becoming an IMDb Approved User involves a few steps that are designed to ensure contributors to the Internet Movie Database maintain To increase the chances of becoming an Approved User, it is advisable for contributors to engage actively on the platform by submitting high-quality contributions consistently. This includes providing reliable sources for claims, maintaining clarity and accuracy in edits, and adhering to IMDb's guidelines for content. IMDb generally values users who exhibit expertise and reliability within specific domains, such as film or television genres. After sufficient contributions and a track record of quality submissions, a user may be recognized and granted the Approved User status. However, the exact criteria for approval can vary, as IMDb occasionally reviews user profiles to determine if they meet the necessary standards. It is important for aspiring Approved Users to familiarize themselves with the IMDb Contribution Guidelines available on the site. For those seeking detailed information on the application process and criteria for approval, reviewing the current guidelines on the IMDb website is always a good practice. Additionally, contributors should keep an eye on any announcements or updates related to the approval process, as these can change over time....

IMDb Pro Features

What is IMDb Pro and what additional features does it offer?

IMDb Pro is a subscription-based service offered by Internet Movie Database that provides industry professionals with a variety of One of the key features of IMDb Pro is the ability to manage and enhance an individual's or company's profile. Subscribers can update their credits, add new headshots, and showcase their work in a way that increases visibility among industry peers and potential collaborators. This feature can be particularly valuable for actors seeking auditions or for filmmakers attempting to attract interest for their projects. IMDb Pro also provides users with access to a robust database of contact information, including agents, managers, and other industry professionals. This can facilitate networking opportunities, enabling users to reach out to important contacts in the entertainment field. Additionally, IMDb Pro offers detailed box office data, industry insights, and trends analysis, allowing users to make informed decisions regarding their careers and projects. Subscribers can also view additional information about films and television shows, such as production details, financing sources, and historical data, that may not be accessible on the standard IMDb platform. Ultimately, IMDb Pro provides a comprehensive suite of tools and resources for professionals in the entertainment industry, enabling them to enhance their careers, connect with others, and gather valuable information. For those interested in learning more or exploring the features, it can be helpful to visit the official IMDb Pro webpage, where additional details can be found....

Are there any premium features exclusive to IMDb Pro?

IMDb Pro offers a range of premium features that are designed specifically for industry professionals, making it distinct from the Additionally, users of IMDb Pro can create and manage a personalized profile to showcase their own work, including credits, headshots, and resumes. This profile can be designed to enhance visibility among casting directors and producers looking for talent. Members also have access to advanced search filters to find projects or people that match specific criteria, which can save time and enhance the efficiency of their job search. Another noteworthy feature is the ability to track industry trends and movements through comprehensive analytic tools. This includes data on box office performance and title popularity, which can be important for making informed decisions about projects. Furthermore, members receive priority customer support, ensuring any inquiries or technical issues are addressed more rapidly compared to standard users. Overall, IMDb Pro caters to those who are looking to advance their careers within the entertainment industry by providing tools and resources that are not available through the standard IMDb platform. For anyone considering membership, looking at the specific features listed on the current IMDb Pro webpage may provide further clarity on the benefits offered....

Account Management

Can I change my username on IMDb?

Internet Movie Database (IMDb) allows users to change their usernames, but there are specific guidelines that need to be followed....

How do I link my IMDb account to my social media profiles?

Linking an IMDb account to social media profiles is a feature that allows users to share their favorite movies, reviews, and ratings By following the provided prompts, users can authenticate and grant permission for IMDb to access their social media accounts. This will create a connection that allows for direct sharing and interaction with followers. For detailed instructions or if specific linking options are not visible, it may be beneficial for users to check the help section on the IMDb website for the latest updates or troubleshooting tips related to social media integration....

Can I remove my personal information from my IMDb page?

Yes, it is possible for individuals to request the removal of personal information from their IMDb page. IMDb provides users with the Beyond removing specific details, it is important to note that IMDb also has guidelines in place regarding what can and cannot be removed. The process may require users to verify their identity to ensure that they are authorized to make such changes. Certain types of information, especially those related to credits in film and television productions, may have constraints on removal based on their policies regarding public records. For individuals who are not familiar with the removal process, it is advisable to visit the IMDb help section on their website. There, individuals can find specific guidance and the appropriate steps to take for removing personal information. The page may contain valuable information on privacy policies and the procedures for addressing concerns regarding personal data. Always check the latest information available directly on the IMDb website for the most accurate and up-to-date procedures....

How can I create an IMDb account?

Creating an IMDb account is a straightforward process that allows users to access additional features such as contributing to the database, After filling in the necessary information, the user may be required to verify their email address by clicking on a link sent to their inbox. Once the email address is confirmed, the account will be activated, and the user can log in to explore the various features that IMDb offers. For any specific inquiries regarding the account creation process, it is advisable to check the relevant section on the IMDb website....
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