How does Instacart handle substitutions for out-of-stock items?

Instacart has a specific process in place for handling substitutions when items are out of stock. When a customer places an order through the Instacart App or website, they are given the option to set preferences for substitutions. This includes choosing whether they want to allow substitutions, be notified prior to substitution, or decline all substitutions entirely. If an item in the order becomes unavailable at the time of shopping, the personal shopper will review the customer's preferences. If substitutions are permitted, the shopper will select a comparable item, taking into consideration factors such as brand, size, and price. Customers can often see a list of suggested substitutes directly within the app, allowing them to approve or decline the chosen replacement item. In cases where a customer has opted for no substitutions, the shopper will simply remove the out-of-stock item from the order altogether. Additionally, after the order is completed, customers will receive a notification outlining any substitutions made, which aids in maintaining clear communication. For detailed information about how substitutions are managed, it may be worthwhile to visit the relevant section of the Instacart website where policies and updates are usually posted. This ensures customers have the most accurate and up-to-date information regarding their orders.