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Horizon Shutters Customer FAQ

Top Answers & How-to Guides

What is Horizon Shutters's Phone Number?

The question we are asked most often is about how to talk to Horizon Shutters customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the lifespan of Horizon Shutters?

The lifespan of Horizon Shutters can depend on various factors including the materials used, the environment in which they are installed,...
Ask any question you have about Horizon Shutters customer service, get an answer now.

Product Information

What are Horizon Shutters?

Horizon Shutters is a company that specializes in providing a wide range of custom window treatments, including shutters, blinds, shades, Their product lineup includes plantation shutters, interior and exterior shades, as well as custom blinds, all designed to help customers control light, privacy, and energy efficiency in their homes or commercial spaces. Clients can expect customized solutions that are tailored to the unique dimensions and requirements of their windows. For those looking for inspiration or specific information about the types of products available, it is beneficial to explore Horizon Shutters’ online presence. The website typically contains valuable resources, product details, and contact information for inquiries about specific offerings or installations, which can be useful for potential customers....

What types of shutters does Horizon Shutters offer?

Horizon Shutters offers a diverse range of shutter styles to cater to various aesthetic preferences and functional needs. Their selection In addition to plantation shutters, Horizon Shutters provides options for traditional shutters that offer a more conventional look. These shutters can also be tailored to fit unique window sizes and styles. The company emphasizes quality craftsmanship, ensuring that each product is both durable and attractive. Horizon Shutters also features specialty shape shutters, which are designed to accommodate non-standard windows, such as arched or angled ones. This flexibility enables homeowners to maintain a cohesive design throughout their spaces, even with challenging window shapes. Furthermore, for those who prioritize energy efficiency, Horizon Shutters offers insulating shutter options. These products help to regulate indoor temperatures and can contribute to energy savings over time. Overall, Horizon Shutters provides a comprehensive array of window treatment solutions that combine style, functionality, and energy efficiency to enhance any living space. For more detailed information about specific products or to explore the full range of options, individuals may find it helpful to visit Horizon Shutters’ website....

Do you offer custom-made shutters?

Horizon Shutters is known for providing a variety of custom-made window treatments. They specialize in creating shutters tailored to...

What materials are used to make Horizon Shutters?

Horizon Shutters offers a range of window covering options that cater to various aesthetic preferences and functional needs. The materials In addition to real wood, Horizon Shutters also provides composite materials. These products are engineered to mimic the appearance of wood while offering enhanced resistance to moisture and warping, making them suitable for areas with high humidity. This makes composite materials ideal for kitchens and bathrooms. Moreover, Horizon Shutters features options in vinyl, which are particularly popular for their durability and ease of maintenance. Vinyl shutters are resistant to fading and can be cleaned easily, making them a practical choice for many households. Ultimately, the choice of materials contributes to not only the aesthetic appeal but also the functionality of the shutters, ensuring that customers can find a solution that fits their specific requirements. For additional details regarding specific products and materials, visiting their website may provide further insights about the offerings available....

Can I paint or stain the shutters?

Horizon Shutters offers products that can be painted or stained, depending on the materials used for the shutters. For instance, wooden...

Are your shutters energy-efficient?

Horizon Shutters are designed with energy efficiency in mind. The materials used in their shutters help to insulate windows effectively, Moreover, the design of the shutters aids in blocking out sunlight, which not only helps to keep interiors cooler during warmer months but also protects furniture and flooring from fading due to UV exposure. Different types of shutters offered by Horizon may include features such as adjustable slats that allow for better control of light and airflow, further enhancing their energy efficiency. If you are interested in specifics about various styles and their particular energy-saving attributes, it is advisable to check the current web page for the most accurate and detailed information on these offerings....

What is the lifespan of Horizon Shutters?

The lifespan of Horizon Shutters can depend on various factors including the materials used, the environment in which they are installed,...

Ordering and Samples

Can I order samples of your shutters?

Horizon Shutters has a variety of options that allow customers to explore the different colors, materials, and styles available for...

How long does it take to receive my order?

The time it takes to receive an order from Horizon Shutters can vary based on several factors. Typically, after an order is placed, Shipping time also plays a role in the overall timeline. Once the order is completed and ready for shipment, delivery times may vary based on the shipping method selected and the delivery location. Similarly, factors such as current demand and seasonal fluctuations can influence processing and shipping times. For the most accurate and detailed information regarding an order's status, it can be helpful to check the current web page, as it may provide specific guidelines related to order fulfillment timelines. Overall, it would be wise to account for a few weeks from the order placement to receiving the products....

Do you offer any discounts or promotions?

Horizon Shutters typically does not publicly advertise a specific discounts or promotions on their website. However, it is common for...

Installation and Services

Do you offer installation services?

Horizon Shutters typically does not directly offer installation services as part of their product offerings. Instead, they focus on It is common for Horizon Shutters to provide guidance on how to install their products, including detailed instructions and resources, to assist customers who wish to undertake the installation process on their own. Additionally, local contractors or installation companies may also be available for hire, and it often helps to seek out recommendations or reviews from those in your area. For specific inquiries regarding installation options or recommendations, it may be beneficial to visit the current website of Horizon Shutters for more information or potential resources....

How do I clean and maintain my shutters?

Cleaning and maintaining shutters is essential to ensure they remain in good condition and continue to enhance the aesthetic of your Additionally, if your shutters are made of wood, a suitable wood cleaner can help prevent drying and cracking. For vinyl or faux wood options, a gentle all-purpose cleaner is usually sufficient. Pay attention to the hardware as well; lubricating moving parts with a silicone spray can help maintain their operation over time. Regularly checking for signs of wear or damage allows for timely repairs, ensuring your shutters continue to function effectively. For specific care instructions tailored to the materials of your shutters, consider referring to the current information available on Horizon Shutters’ website....

Can I get help with shutter design ideas?

Horizon Shutters offers a wide array of design options for shutters that can complement various architectural styles and interior decor. Moreover, Horizon Shutters allows for options such as different louver sizes, which can affect not only the visual appeal but also the amount of light and privacy you desire. Functional considerations, such as whether you want the shutters to block out light entirely or allow for some natural light, can also guide your design decisions. To explore specific ideas and options, you may want to visit the Horizon Shutters website. Their range of styles and configurations can provide ample inspiration for your project....

Policies and Warranty

What is your return policy?

Horizon Shutters has a return policy that is designed to accommodate customers, ensuring satisfaction with their products. Generally, In terms of custom orders, these may have different terms due to the nature of customization. Many companies in the home improvement sector, including those like Horizon Shutters, often do not accept returns on custom-made items, so it is important to be aware of this consideration when placing an order. Customers should thoroughly review their orders prior to finalization to ensure everything is correct. For detailed information about the specific terms, conditions, and processes related to returns, customers should refer to the return policy section on Horizon Shutters' official website. This information typically outlines the necessary steps for returns, any applicable fees, and the overall timeframe for processing and refunds. This allows customers to make informed decisions and better understand what to expect after their purchase....

Are Horizon Shutters covered by a warranty?

Horizon Shutters does offer a warranty on their products, which is an important consideration for customers seeking quality and durability...

Help me with my Horizon Shutters customer service issue

Ask any question you have about Horizon Shutters customer service. We will do our best to get you answers right away.
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