Horizon Air Customer FAQ

Horizon Air is a regional airline based in the United States that operates as a subsidiary of Alaska Airlines. Known for providing...

Horizon Air is known for its involvement in providing regional services under the Alaska Airlines brand, which means that its customers In addition to earning miles, members of the Mileage Plan can enjoy a range of benefits, such as priority boarding, access to partner lounges, and complimentary snacks and beverages depending on their status level within the program. It is also important to note that frequent flyers might find opportunities for earning miles or rewards through various promotional offers or partnerships that Horizon Air may have in place with hotels, car rental services, and other travel-related businesses. For the latest information on programs, partners, and any potential changes, I recommend checking the current Horizon Air or Alaska Airlines web page for updates and comprehensive details about loyalty offerings and benefits....

Horizon Air accepts a variety of payment methods for booking flights, making it convenient for travelers. Generally, customers can...

Horizon Air has established a baggage policy that is important for travelers to understand to ensure a smooth journey. Typically, Horizon Regarding carry-on baggage, Horizon Air typically permits one standard carry-on bag that meets specific size restrictions, as well as a personal item, such as a backpack or purse. It is essential for passengers to be aware of the dimensions for both checked and carry-on baggage to avoid any inconvenience at the airport. Horizon Air may also have special provisions for certain travel classes or frequent flyer status, which could include allowances for additional baggage. Travelers should also consider any applicable restrictions regarding the transport of particular items, including hazardous materials or oversized items. For the most accurate and up-to-date information regarding the baggage policy, including fees and specific allowances, it is advisable to check Horizon Air's official website. This resource can provide comprehensive details that may change and ensure that passengers are fully informed prior to their travel....

Horizon Air has specific cancellation and refund policies in place that customers should be aware of when booking their travel. Generally, On the other hand, refundable fares allow customers to cancel their flights and receive a full refund, provided that the cancellation is made within the specified time frame. It is important to note that customers should review the terms associated with their specific ticket to understand the details fully. In addition, Horizon Air may have policies in place for unique situations, such as flight cancellations or significant schedule changes initiated by the airline itself. In those cases, customers may be eligible for a full refund or alternate travel arrangements. Customers are encouraged to be familiar with these policies before making their travel plans to avoid any surprises. For the most accurate and up-to-date information regarding Horizon Air's cancellation and refund policies, visiting the official website is recommended. The website contains detailed information, including fare rules, and is a valuable resource for customers in need of assistance regarding travel changes. It is always a good idea to refer to the terms and conditions provided at the time of booking for any specific information related to one's ticket....

Horizon Air understands that losing baggage can be a stressful experience for travelers, and they have established a policy to assist Once the report is filed, Horizon Air will initiate a search for the lost baggage. They will provide the passenger with a reference number that can be used to track the status of the search. It is important for passengers to retain their boarding passes and any baggage claim tags, as they may be required to confirm ownership and facilitate the process. Horizon Air aims to locate lost baggage as quickly as possible, but the time it takes can vary depending on the circumstances. If the baggage is not located within a reasonable timeframe, Horizon Air may offer compensation for essential items that the passenger needs during the delay. Travelers may also want to review their travel insurance policy, as some coverage plans include provisions for lost baggage. For the most accurate and detailed information, including any specific forms that need to be filled out or particular procedures, it is advisable to visit Horizon Air's official website where the current policies are listed....

Horizon Air has specific guidelines regarding pet travel which may be helpful to know if you are considering bringing your pet on board. It is important to be aware that Horizon Air may charge a fee for traveling with a pet in the cabin. Furthermore, certain breeds or types of animals might be restricted due to safety regulations or cabin space limitations. It is advisable to check the current policies directly on Horizon Air's official website for the most up-to-date information, including the specified dimensions for pet carriers, any applicable fees, and other travel requirements. This will help ensure that both you and your pet have a pleasant flying experience together....

Horizon Air offers a variety of in-flight amenities to enhance the travel experience for its passengers. While specific offerings may In terms of entertainment, Horizon Air may provide access to an in-flight entertainment system on certain routes, allowing passengers to enjoy movies, TV shows, and music during their flight. It is also worth mentioning that many flights feature Wi-Fi access, enabling travelers to stay connected with friends, family, or work during their journey. However, the availability of these services can depend on the specific aircraft and scheduling. For those traveling with children or requiring special accommodations, Horizon Air strives to provide support and resources to ensure a comfortable experience. Parents may find that Horizon Air offers children's snack options or assistance with strollers and car seats. Additionally, passengers are typically allowed to bring a carry-on bag and personal items such as a purse or laptop case on board. This flexibility can help ensure that travelers have everything they need for their journey easily accessible. For the most accurate and up-to-date information regarding in-flight amenities, including details about food, beverages, entertainment, and any additional services, it is advisable to check Horizon Air's official website where current offerings and specific policies are detailed....

Horizon Air typically provides a selection of in-flight snacks and beverages, though the specifics can vary based on the route and...

Horizon Air offers several convenient check-in options for passengers to ensure a smooth travel experience. Travelers can choose to For those who prefer in-person service, Horizon Air also provides check-in at the airport. Passengers can proceed to the airline's designated check-in counters, where friendly staff members are ready to assist with the check-in process, baggage drop-off, and any special requirements. Another convenient option is the use of self-service kiosks available at various airports. These kiosks allow travelers to check in independently, print their boarding passes, and check luggage without waiting in long lines. It is important for all passengers to arrive at the airport with sufficient time to complete the check-in process, especially during busy travel periods. For more detailed information on check-in options, specific time frames, and any updates, it is advisable to visit the current Horizon Air website....

Yes, Horizon Air allows passengers to select their seats in advance. This service typically applies to flights booked directly through...

When flying domestically with Horizon Air, passengers are typically required to present a valid form of identification at the airport. It is important to note that children under the age of eighteen typically do not need to provide identification when traveling with an airline, but it may be prudent to carry a copy of their birth certificate or other documentation for verification purposes. For the most current information regarding identification and travel requirements, it is advisable to check the official Horizon Air website where passengers can find updates and details specific to their travel plans. This can help ensure a smooth and hassle-free experience at the airport....

Horizon Air is committed to providing a comfortable and accessible travel experience for passengers with disabilities. The airline Passengers are encouraged to notify Horizon Air of any special needs or requirements at the time of booking or at least 48 hours prior to their flight. This early notification allows the airline to arrange the appropriate accommodations. Horizon Air also allows the use of mobility devices, such as wheelchairs, and provides storage for these items during the flight. Additionally, guide animals are welcome on board for passengers who require their assistance. For more detailed information about the specific services available, travelers may wish to visit the Horizon Air website. There, they can find resources and information related to disability services, and also review any policies regarding assistance for specific needs. Each situation is unique, and it is always beneficial to refer to the airline's official website for the most accurate and up-to-date information regarding special services....

Yes, passengers who have booked flights with Horizon Air typically have the option to change their flights, but specific policies and To make changes, passengers can typically do so through the official website or the platform where the booking was made. They will need to provide their booking confirmation number and relevant personal details to access their reservation. It is important to note that changes may be subject to availability, and if a new itinerary is selected that costs more than the original, passengers may need to pay the difference in fare. While the details of change policies may evolve, it is advisable for passengers to refer to the current information on the Horizon Air official website. There, they can find the most accurate and updated instructions regarding flight changes, including any associated fees or restrictions....

Horizon Air has specific policies regarding checked baggage fees, which may vary based on a number of factors, including the route As of the latest information available, the checked baggage fees can range depending on these factors. For example, travelers may see that fees increase for heavier bags beyond the standard allowance. It is worth noting that travelers can often find varied information based on their fare class, so the best way to confirm the specific checked baggage fees applicable to your itinerary is to check the official Horizon Air website. The website will have the most up-to-date information, including any seasonal promotions that may apply. If you are a member of a loyalty program, it is also possible that you may have waived fees or other benefits regarding checked baggage. In summary, while Horizon Air does have established fees for checked baggage, the precise amounts can depend on several variables. To ensure you have the correct and most current information tailored to your travel needs, it is advisable to visit the Horizon Air website directly, where you can find all the details specific to your journey....