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Hoover Vacuum Customer FAQ

Top Answers & How-to Guides

What is Hoover Vacuum's Phone Number?

The question we are asked most often is about how to talk to Hoover Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do Hoover vacuums come with any additional accessories or attachments?

Hoover vacuums often come with a variety of additional accessories and attachments designed to enhance their versatility and cleaning Additionally, higher-end models may include specialized tools such as turbo brushes for pet hair, hard floor nozzles, and extension wands to help with high or hard-to-reach areas. It is important for consumers to review the product specifications for the particular model they are interested in, as this information will provide details on the included accessories. For the most accurate and up-to-date information about specific Hoover vacuum models and their included accessories, it is advisable to visit the official Hoover website and check the product listings. This will also offer information about any additional accessories that can be purchased separately to enhance the vacuum's functionality....
Ask any question you have about Hoover Vacuum customer service, get an answer now.

Recent Hoover Vacuum Customer Questions

How to repair shampooer that do not suck up water after dispensing

If your Hoover shampooer is not sucking up water, check the following: Ensure the recovery tank is properly installed and not full. Examine the vacuum’s filters for blockages or damage, and clean or replace them as needed. Inspect the hose for clogs or tears, which can impede suction. Make sure the cleaning solution tank is filled correctly and that the solution is being dispensed properly. If these steps do not resolve the issue, further internal inspection or professional service may be necessary.
Asked Jul 23, 2025 10:16 PM

I have a Hoover smart Wash carpet cleaner model number FH52002G I plug it in. I don’t get power. What is the problem?

If your Hoover Smart Wash carpet cleaner model FH52002G does not power on, the issue could be due to a few factors. First, ensure that the power outlet is functioning by testing it with another device. Check for any visible damage to the power cord or plug. If there is a reset button, try pressing it. Additionally, the cleaner may have a thermal cutoff if it overheated; allow it to cool down for 30 minutes. If the problem persists, it may require professional servicing.
Asked Mar 22, 2025 2:40 AM

l can't fill the tank from the sink because it is built with a hole in the bottom. model # fh50142vcd

The FH50142VCD model is designed so that water is added through the top of the tank, not the bottom. Ensure that you remove the tank securely and fill it from the top. If you have any issues, please refer to the user manual for specific instructions on how to properly fill the tank.
Asked Dec 14, 2024 2:37 PM

water not coming out hoover smartwash

If water is not coming out of your Hoover SmartWash, first check to see if the clean water tank is properly installed by removing and reinserting it. Ensure it's filled with water mixed with Hoover cleaning solution, as running it dry can cause problems. Additionally, ensure the trigger on the handle is being properly pressed for releasing detergent solution. A clog in the nozzle area can also prevent water from coming out, so consider cleaning it thoroughly. If these steps do not resolve the issue, it's possible there may be an internal problem with the machine that requires professional attention.
Asked Apr 12, 2024 6:19 PM

Help me with my Hoover Vacuum customer service issue

Cleaning and Care

What type of bag should I use for my Hoover vacuum?

Hoover vacuums typically require specific types of bags depending on the model. Most Hoover vacuum cleaners are designed to work with Alternatively, some bagless Hoover models utilize a dirt cup or dust bin that does not require bags. For those models, it is crucial to empty and clean the dirt receptacle regularly to maintain optimal performance. Users are encouraged to visit the Hoover website to explore the various bags compatible with their specific model and to review detailed specifications. This can help ensure that the vacuum operates efficiently and effectively for all cleaning tasks....

Are there specific cleaning solutions recommended for Hoover products?

Hoover Vacuum offers a variety of cleaning solutions that are specifically designed for their products, especially for their carpet For example, Hoover provides a range of carpet cleaning formulas that can remove tough stains, such as pet messes, without damaging the carpet fibers or the machine itself. Additionally, they have specialized hard floor cleaners that are safe for various surfaces. When selecting a cleaning solution, it is advisable to consult the user manual of the specific Hoover product to find the recommended cleaning solutions and proper usage instructions. Furthermore, visiting the official hoover.com website may provide additional guidance and product recommendations that are tailored for specific needs and applications....

How can I properly clean the exterior of my Hoover vacuum?

To properly clean the exterior of a Hoover vacuum, one should first unplug the unit to ensure safety. Begin by using a soft, damp cloth...

What is the best way to store a Hoover vacuum in a small space?

When it comes to storing a Hoover vacuum in a small space, there are several practical strategies to consider. First, it is advisable...

Maintenance and Troubleshooting

How often should I replace the filter on my Hoover vacuum?

The frequency with which one should replace the filter on a Hoover vacuum can vary depending on several factors, including the specific Hoover typically recommends consulting the user manual that comes with the vacuum for specific guidelines on filter maintenance for your model. Additionally, it is important to regularly clean the filter according to the manufacturer's instructions. This can prolong the life of the filter and ensure optimal performance of the vacuum. If the filter appears discolored, damaged, or clogged, it is a good indication that it should be replaced. For the most accurate information and guidance, checking the current Hoover website will provide you with resources tailored to your particular vacuum model....

Why isn't my Hoover vacuum picking up dirt effectively?

There can be several reasons why a Hoover vacuum might not be picking up dirt effectively. First, it is important to check the vacuum Another common issue could be a blocked hose or filter. Inspect the vacuum for any obstructions in the hose or the path of airflow. Clearing any blockages can significantly improve its suction. Additionally, the filters may need cleaning or replacing. Hoover vacuums typically have a filter that traps dirt and debris, and if it becomes too dirty, it can cause a decrease in performance. Check the brush roll as well, as hair or debris may become tangled around it, impacting its ability to pick up dirt. Cleaning the brush roll can enhance its efficiency. Lastly, ensure that the vacuum settings are appropriate for the surface being cleaned, as some models may have height adjustments for carpets and hard floors. For more specific guidance and troubleshooting tips, users may wish to refer to the Hoover website, where they can find additional resources tailored to their specific vacuum model....

Is it normal for my Hoover vacuum to make a loud noise?

A loud noise from a Hoover vacuum is not typically considered normal. Such sounds can indicate various underlying issues that may need...

How can I troubleshoot a Hoover vacuum that won't start?

If a Hoover vacuum will not start, there are several troubleshooting steps that can help identify and potentially resolve the issue. Next, examine the vacuum's on/off switch. Sometimes the switch can become stuck or faulty. Make sure the switch is in the correct position and try toggling it several times. Additionally, some Hoover models are equipped with a safety feature that prevents them from starting if a component is not correctly assembled. Check to see if the vacuum's dust container or bag is properly installed. If it is full or not seated correctly, it may prevent the vacuum from operating. Another common issue could relate to the motor safety reset switch. If the vacuum overheated during use, it may have automatically shut off to protect the motor. Look for a reset button on the vacuum and press it to see if this resolves the issue. Clogged filters or hoses can also hinder performance. Ensure that the filters are clean and that there are no blockages in the hose or brush roll. If the vacuum still does not start after these steps, the issue may be more complex, such as a malfunctioning motor or internal wiring problems. At this point, consulting the current Hoover website for further troubleshooting guidance or seeking professional repair services may be the next best step. Regular maintenance, including cleaning filters and checking for blockages, can help prevent starting issues in the future....

How do I maintain the suction power of my Hoover vacuum?

To maintain the suction power of a Hoover vacuum, regular maintenance and attention to several key factors are essential. First, it Additionally, inspecting the vacuum hose and attachments for blockages is crucial. Any dirt or debris lodged within the hose can impede airflow and reduce suction. It is advisable to turn off the vacuum and carefully check these parts for any clogs, using a long object if necessary to clear them. Lastly, keeping the vacuum itself clean is advisable. Wiping down the exterior and ensuring that wheels and brushes are clear of hair and debris will help maintain overall functionality. To find specific recommendations or guides for your particular model, visiting the Hoover website may provide the most up-to-date information. Regular care will help keep a Hoover vacuum operating at its best for years....

What should I do if my Hoover vacuum emits a bad smell?

If a Hoover vacuum emits a bad smell, it is often a sign that some maintenance or checks are needed. First, it is essential to inspect Another area to examine is the vacuum brush and belt. Hair, fibers, or debris can become tangled, affecting the vacuum's performance and potentially causing smells. Removing any obstructions from the brush roll and checking the belt for wear or damage may help improve both functionality and smell. If the smell persists, it could indicate a problem with the vacuum's motor or internal components. Consulting the user manual for troubleshooting tips specific to the model may provide further insights. For more assistance, checking the Hoover website may offer additional resources and contact information for expert support....

Usage and Compatibility

Can I use my Hoover vacuum on hardwood floors?

Hoover vacuums are designed to provide versatile cleaning options, and many of their models are indeed suitable for use on hardwood Using a vacuum with a hard floor setting helps ensure effective dirt and debris removal while being mindful of the surface. In addition, some Hoover models come equipped with specialized attachments that assist in cleaning hard surfaces more efficiently. However, it is advisable to avoid using vacuum models with rough brushes or high suction power that might damage delicate flooring. For detailed specifications or recommended practices for your particular model, it may be helpful to visit the Hoover website for additional information and guidance on properly caring for hardwood floors....

What are the different attachments and their uses?

Hoover Vacuum offers a variety of attachments designed to enhance the cleaning capabilities of their vacuum cleaners. Each attachment One common attachment is the crevice tool, which is perfect for reaching narrow spaces, such as between couch cushions or along baseboards. This tool excels at removing dust and debris from tight spots that larger vacuum heads cannot access. Another useful attachment is the upholstery tool, designed with a wider, flat surface to effectively clean fabrics on furniture, curtains, and other textile surfaces. This tool helps lift dirt and allergens while being gentle on the fabric. The dusting brush attachment features soft bristles, making it ideal for cleaning delicate surfaces such as blinds, lampshades, and fragile decorations. Its design allows for effective dust removal without causing damage. For pet owners, the pet hair tool is particularly advantageous. This attachment is designed to capture pet hair and dander from carpets, upholstery, and other surfaces, making it easier to maintain a clean home for those with furry companions. Hoover also provides a combination tool, which typically combines a crevice tool and an upholstery brush into one, allowing for easy switching during tasks. Additionally, many Hoover Vacuum models feature a motorized brush roll or a powered stair tool, which aids in tackling dirt and debris on stairs and high-traffic areas. Each attachment enhances the versatility of Hoover vacuums, making them suitable for a wide range of cleaning tasks. For specific models and their corresponding attachments, users may want to consult the current Hoover website for most accurate information and recommendations....

Can I use my Hoover vacuum on pet hair?

Hoover vacuums are designed to handle various cleaning tasks, including the removal of pet hair. Many models come equipped with specialized When using a Hoover vacuum on pet hair, it is advisable to check if your model has any specific settings or attachments for pet hair cleaning to maximize its efficiency. Regular maintenance, such as cleaning filters and emptying the dust bin, can also enhance performance and ensure that your vacuum continues to operate at its best. For further information about specific Hoover models, features, and appropriate attachments, it may be helpful to explore the Hoover website, which provides detailed specifications and customer resources....

Do Hoover vacuums come with any additional accessories or attachments?

Hoover vacuums often come with a variety of additional accessories and attachments designed to enhance their versatility and cleaning Additionally, higher-end models may include specialized tools such as turbo brushes for pet hair, hard floor nozzles, and extension wands to help with high or hard-to-reach areas. It is important for consumers to review the product specifications for the particular model they are interested in, as this information will provide details on the included accessories. For the most accurate and up-to-date information about specific Hoover vacuum models and their included accessories, it is advisable to visit the official Hoover website and check the product listings. This will also offer information about any additional accessories that can be purchased separately to enhance the vacuum's functionality....

Warranty and Parts

What is the warranty period for a Hoover vacuum?

The warranty period for a Hoover vacuum typically varies depending on the model and type of vacuum purchased. Most Hoover vacuums come It is important to note that the warranty may have specific conditions and limitations that could affect how coverage applies. These details can often be found in the owner's manual that accompanies the vacuum. Users are encouraged to review their specific model's warranty information carefully to understand what is included. For the most accurate and up-to-date warranty details specific to a vacuum model, it is advisable to check the Hoover website or the documentation provided at the time of purchase....

What common issues can occur with Hoover vacuums?

Hoover vacuums, like many household appliances, can encounter a variety of issues over time. One frequently reported problem involves Another common issue is related to the vacuum brush not spinning. This can happen if there is hair or debris wrapped around the brush, or if the belt that drives the brush roller becomes worn or broken. It is essential to clean the brush regularly and inspect the belt for signs of wear. If the brush is still not working properly after addressing these concerns, the belt may need to be replaced. Moreover, some users may experience electric issues, such as the vacuum not turning on at all. This can stem from a damaged power cord, issues with the electrical outlet, or a malfunctioning switch. Checking the power supply and ensuring the cord is intact can often resolve these concerns. In addition, Hoover vacuums may occasionally emit unusual sounds, which can indicate a problem such as a foreign object lodged in the machine or a mechanical component failure. Regular inspection and maintenance can prevent many of these issues from arising. For more specific concerns or guidance on how to troubleshoot a particular Hoover vacuum model, it is best to refer to the Hoover website. There, users can find resources tailored to their specific vacuum and access useful support information....

What are the benefits of using a bagless Hoover vacuum?

Bagless Hoover vacuums offer several advantages that can enhance the cleaning experience and improve overall satisfaction for users. Another key benefit is the transparency of the dirt collection process. Bagless vacuums feature clear containers that allow users to see when it is time to empty them. This visual indicator can help ensure that the vacuum is performing optimally and that dirt buildup does not hinder suction power. Users can also easily monitor the amount of debris collected, giving them a sense of accomplishment after cleaning. Additionally, many bagless models are designed with advanced filtration systems, which can help capture allergens and fine dust particles. This can contribute to a cleaner home environment, particularly for individuals with allergies or respiratory issues. All in all, Hoover's bagless vacuums combine convenience, cost-effectiveness, and improved air quality, making them a popular choice for many households....

Are replacement parts easy to find for Hoover vacuums?

Replacement parts for Hoover vacuums are generally accessible and can often be found through various channels. Hoover, Inc. offers In addition to the website, many appliance stores and online retailers carry Hoover parts, making it convenient for customers to find what they need. Users may also explore third-party suppliers, although the compatibility and quality of parts can vary. It is crucial to verify that any third-party parts meet Hoover's standards. For those looking for guidance on selecting the right parts, Hoover's website may feature helpful resources and manuals. Overall, with a variety of options available, most customers should find it relatively straightforward to locate replacement parts for their Hoover vacuums....
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