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Home2 Suites Customer FAQ

Top Answers & How-to Guides

What is Home2 Suites's Phone Number?

The question we are asked most often is about how to talk to Home2 Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any accessible rooms for guests with disabilities?

Home2 Suites is committed to providing an inclusive and accessible experience for all guests, including those with disabilities. Many It is advisable for guests seeking accessible accommodations to specify their needs when making a reservation to ensure that the preferred type of accessible room is available. Additionally, the Home2 Suites website typically provides specific information about accessibility options available at individual locations. For the most accurate details regarding accessible room availability and features at a particular Home2 Suites property, it is best to check their current web page or contact the hotel directly for assistance. This way, guests can be sure they will have the accommodations needed for a comfortable stay....
Ask any question you have about Home2 Suites customer service, get an answer now.

Amenities and Services

What amenities are included in the rooms?

Home2 Suites offers a variety of amenities designed to provide a comfortable and convenient stay for guests. Each suite includes a Additionally, Home2 Suites rooms come equipped with a work desk, ample outlets for plugging in devices, and complimentary high-speed Internet access, ensuring that both leisure and business travelers can work or relax without interruption. Guests will also find a flat-screen television with premium cable channels, offering entertainment options during their stay. The bathrooms typically include a spacious shower, with some locations offering additional amenities such as Neutrogena toiletries. Home2 Suites often provides a spacious closet along with additional storage options as well. To find specifics about amenities at a particular location, visiting the official Home2 Suites website may provide tailored information regarding that property's offerings....

Is breakfast included in the room rate?

Yes, at Home2 Suites, breakfast is typically included in the room rate. The hotel offers a complimentary breakfast that includes a However, it is essential to verify specific offerings and availability at the particular Home2 Suites location you plan to visit, as there can be variations due to local policies or circumstances. Guests are encouraged to check the current web page for that location to obtain the most accurate information regarding amenities, including breakfast details, and any modifications that might be in place. This way, guests can ensure they have the best possible experience during their stay....

Do the rooms have Wi-Fi?

Yes, the rooms at Home2 Suites are equipped with complimentary Wi-Fi. Guests can enjoy free high-speed internet access in their rooms...

Is parking available at the hotel?

Yes, Home2 Suites typically offers parking facilities at their locations, though the specific availability and type of parking may...

Are there any fitness facilities at Home2 Suites?

Home2 Suites does provide fitness facilities for its guests. Most locations feature a well-equipped gym area, which typically includes Furthermore, Home2 Suites often supports guest wellness by providing amenities such as in-room fitness options, including weights or yoga mats upon request. Guests can check the individual location's web page for the most accurate information regarding the available fitness facilities and specific equipment offered. This way, travelers can plan their workouts during their stay conveniently. Overall, Home2 Suites is focused on helping guests stay active even when away from home....

Is there a pool at Home2 Suites?

Home2 Suites typically offers a swimming pool at many of its locations, providing guests with a place to relax and unwind during their...

Pet and Accessibility Policies

Are pets allowed at Home2 Suites?

Home2 Suites is known for its pet-friendly policies, allowing guests to bring their furry companions along for their stay. Typically,...

Are there any smoking rooms at the hotel?

Home2 Suites has a designated non-smoking policy throughout the property, which means that smoking rooms are not available in their...

Are there any accessible rooms for guests with disabilities?

Home2 Suites is committed to providing an inclusive and accessible experience for all guests, including those with disabilities. Many It is advisable for guests seeking accessible accommodations to specify their needs when making a reservation to ensure that the preferred type of accessible room is available. Additionally, the Home2 Suites website typically provides specific information about accessibility options available at individual locations. For the most accurate details regarding accessible room availability and features at a particular Home2 Suites property, it is best to check their current web page or contact the hotel directly for assistance. This way, guests can be sure they will have the accommodations needed for a comfortable stay....

Booking and Reservation Questions

What is the cancellation policy?

The cancellation policy for Home2 Suites can vary depending on several factors, such as the specific hotel location, the rate plan Additionally, it is essential for guests to carefully review the terms and conditions associated with their specific reservation during the booking process, as this will detail the exact cancellation policy that applies. As policies can change, it is advisable for guests to consult the Home2 Suites website or to refer to their reservation confirmation for the most accurate and up-to-date information regarding cancellations and any applicable fees. Doing so can help avoid any unexpected charges or misunderstandings....

Can I request a late check-out?

Yes, guests at Home2 Suites often have the ability to request a late check-out. However, it is important to note that this is subject...

Do you offer a shuttle service to the airport?

Home2 Suites does not universally offer a shuttle service to the airport across all locations. The availability of such services can...

Help me with my Home2 Suites customer service issue

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