What is your returns policy?
Home Delivery Network (UK) does not have a direct returns policy, as it primarily serves as a logistics and delivery service for businesses. Therefore, the returns process typically depends on the individual retailers or companies that use Home Delivery Network for their shipping needs. Each retailer may have their own specific return policy, which can vary widely based on the type of product, the reasons for return, and other considerations.
Customers are encouraged to review the return policy provided by the retailer from which they purchased their items. This information is usually available on the retailer’s website or on the receipt provided at the time of purchase. Most retailers will specify whether they accept returns, the time frame for returns, and if any conditions must be met for a return to be accepted, such as keeping items in original packaging or presenting a proof of purchase.
If you are unsure about how to proceed with a return, the best course of action is to refer to the retailer’s customer service. They will be able to guide you through the returns process based on their specific policies. For further assistance or to find more information about delivery and collection services, customers may wish to look on the official Home Delivery Network web page as it often contains updated details that might be relevant.

Answered Aug 2, 2025
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