What if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Hocks.com, it is important to take appropriate steps to resolve the issue. Typically, the first step is to review the return policy provided by Hocks.com, as it outlines the procedures for handling such situations. Customers should carefully inspect the item upon receipt and document any visible damage with photographs. This documentation can be essential for demonstrating the condition of the item when addressing the issue. Customers are usually encouraged to initiate the return process as soon as possible. It may involve visiting the specific section of the Hocks.com website dedicated to returns and exchanges. Here, customers can often find instructions on how to return a damaged or defective item, as well as any required forms to complete. Additionally, customers might need to provide the order number and details about the item in question. It is also beneficial for customers to keep all original packaging materials, as these may need to be included in the return. In many cases, Hocks.com aims to make the return process as smooth as possible, and customers may have options such as receiving a replacement item or getting a refund. For the most accurate and detailed information on returns, customers should refer to the current web page on Hocks.com.