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HireRight.com Customer FAQ

Top Answers & How-to Guides

What is HireRight.com's Phone Number?

The question we are asked most often is about how to talk to HireRight.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the status of my background check?

Yes, it is generally possible to track the status of a background check through the services offered by HireRight. They typically provide The specific tracking options may vary based on the nature of the background check and the employer's preferences. Candidates should consult the information provided to them by their prospective employer for specific instructions on how to access the tracking features and any credentials required. For the most accurate and up-to-date information, it is always a good idea to refer to HireRight's official website, where further details about tracking background checks may be available....

How can businesses manage their screening programs?

Businesses can effectively manage their screening programs by implementing several key strategies. First, organizations should establish Next, businesses can leverage technology by utilizing automated systems that can help manage the screening process. Employing background screening software can significantly reduce manual labor, minimize errors, and improve turnaround times. It is also crucial for companies to stay informed about relevant laws and regulations regarding background checks to ensure compliance at all levels. Additionally, establishing a strong communication channel between human resources and hiring managers is vital. This collaboration ensures that all parties are aligned regarding the screening process and its outcomes. Finally, it is advisable for organizations to periodically review and assess their screening programs to identify areas for improvement, ensuring they remain effective and relevant in a changing business landscape. For further information on best practices, businesses may want to explore HireRight’s online resources....
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Background Check Process

Does HireRight offer international background checks?

Yes, HireRight does offer international background checks as part of their employment screening services. They understand that in today’s...

How does the background check process work?

The background check process conducted by HireRight typically involves several essential steps designed to ensure thorough and accurate Once the request is received, HireRight begins the verification process. This process may include checks on criminal history, employment history, educational background, and professional licenses, depending on the specific requirements of the employer. For criminal history checks, HireRight accesses various databases to identify any relevant records. In the case of employment and education verifications, they may contact previous employers or educational institutions directly to confirm the information provided by the candidate. Throughout the process, HireRight adheres to strict compliance guidelines and regulations outlined by the Fair Credit Reporting Act (FCRA) and other applicable laws. This ensures that individuals are treated fairly and that sensitive information is handled appropriately. After completing the necessary checks, HireRight compiles the findings into a report, which is then provided to the requesting employer. The report helps the employer make informed decisions regarding the potential hire. Lastly, it is important to remember that individuals undergoing a background check have the right to dispute any inaccuracies in the report, thereby maintaining transparency and fairness in the process. For more detailed information about the background check process, individuals are encouraged to review the relevant sections on the HireRight website....

What information is included in a background report?

A background report from HireRight.com typically includes several categories of information that help employers make informed hiring Next, the report often covers employment history, which entails a review of past employers, job titles, dates of employment, and reasons for leaving. The goal here is to confirm the accuracy of the information provided by the candidate. Educational background is another key component, where institutions attended, degrees earned, and graduation dates may be included. Additionally, the report can provide criminal history checks. These checks vary in scope depending on the jurisdiction and the specific services requested, covering both felony and misdemeanor records. Some reports may also include credit history, especially for positions that involve financial responsibilities, as well as professional license verifications when applicable. Finally, the report may also encompass reference checks, which involve contacting previous employers or listed references to gain insights into the candidate's character and work ethic. For further details about the specific types of information included in a background report, it is advisable to refer to the current web page of HireRight.com....

What is the typical turnaround time for background checks?

The typical turnaround time for background checks conducted by HireRight can vary depending on several factors, including the types...

Support and Payments

What payment options are available for HireRight services?

HireRight typically offers a variety of payment options to accommodate its clients' needs. Common payment methods include credit cards, It is important to note that specific payment options may vary based on the client's agreement or the services being utilized. Additionally, certain features or services may have their own unique payment structures. For the most accurate and detailed information regarding payment options, it is advisable to consult the current HireRight website or review any service agreements. This ensures that users receive the most up-to-date information regarding payment methods and procedures associated with HireRight's services....

Is there a customer support service available for inquiries?

HireRight.com does provide customer support for inquiries related to their services, including background checks and employment screening....

What should I do if I dispute my background report?

If an individual finds inaccuracies in their background report generated by HireRight, the first step is to review the report thoroughly The dispute process usually requires the individual to provide a clear statement about the inaccuracies and to submit any supporting documents. After the dispute is submitted, HireRight is required to investigate the claim, usually within a specific timeframe, and they will verify the accuracy of the information reported. During this period, it is advisable to monitor any communication from HireRight regarding the status of the dispute and to respond promptly to any inquiries. If the dispute is resolved in favor of the individual, HireRight will correct the report and may also inform relevant parties. It may be helpful to check the current HireRight website for specific guidance on the dispute process, including any forms or additional instructions required....

Services Offered

Are there any industries specialized in by HireRight?

HireRight specializes in providing background screening and employment verification services across a wide range of industries. Their...

What services are offered by HireRight?

HireRight offers a comprehensive range of services designed to assist organizations in making informed hiring decisions through thorough Additionally, HireRight provides identity verification services that confirm a candidate's identity, helping to prevent fraud during the hiring process. Furthermore, they offer drug testing services, which many companies utilize to maintain a safe and compliant work environment. Another important service is their international screening, which is valuable for companies looking to hire talent from different countries. This includes checks specific to relevant local regulations and practices. Last but not least, HireRight has streamlined processes for multiple users, enabling organizations to manage screening efficiently. For more detailed information on the variety of services offered, it is best to visit the official HireRight website, where specific offerings and contact information can be easily found....

What types of employment screening does HireRight provide?

HireRight offers a comprehensive range of employment screening services designed to support organizations in making informed hiring Education verification is another critical component of their screening services, allowing organizations to validate candidates' educational credentials, including degrees and certifications. HireRight's services also encompass reference checks, which gather insights from former supervisors or colleagues about the candidate’s work performance and behavior. Furthermore, they offer screening for driving records, which is particularly relevant for positions that involve driving responsibilities. In recent years, HireRight has also incorporated technology into their screening processes, enabling faster turnaround times and more efficient processing. Organizations may find that these services help not only in hiring the right talent but also in ensuring compliance with regulations. For specific details about their offerings, it may be beneficial to refer to the current web page that outlines the various services provided by HireRight....

Account Management

Can I track the status of my background check?

Yes, it is generally possible to track the status of a background check through the services offered by HireRight. They typically provide The specific tracking options may vary based on the nature of the background check and the employer's preferences. Candidates should consult the information provided to them by their prospective employer for specific instructions on how to access the tracking features and any credentials required. For the most accurate and up-to-date information, it is always a good idea to refer to HireRight's official website, where further details about tracking background checks may be available....

How can businesses manage their screening programs?

Businesses can effectively manage their screening programs by implementing several key strategies. First, organizations should establish Next, businesses can leverage technology by utilizing automated systems that can help manage the screening process. Employing background screening software can significantly reduce manual labor, minimize errors, and improve turnaround times. It is also crucial for companies to stay informed about relevant laws and regulations regarding background checks to ensure compliance at all levels. Additionally, establishing a strong communication channel between human resources and hiring managers is vital. This collaboration ensures that all parties are aligned regarding the screening process and its outcomes. Finally, it is advisable for organizations to periodically review and assess their screening programs to identify areas for improvement, ensuring they remain effective and relevant in a changing business landscape. For further information on best practices, businesses may want to explore HireRight’s online resources....

How can I sign up for HireRight services?

To sign up for HireRight services, a potential user typically needs to visit the official HireRight website. On the website, they may Once the appropriate information is gathered, including company details or specific service requirements, the user can submit their inquiry. This process usually provides access to expert support that can guide users through setting up an account and utilizing the services effectively. For specific steps or to find contact information, visiting the current webpage is often the best approach....

Data Security

How does HireRight ensure compliance with laws?

HireRight takes compliance with laws very seriously, given that it operates in the sensitive area of employment screening and background First, they closely monitor changes in legislation, such as the Fair Credit Reporting Act (FCRA) in the United States, which governs how background checks are conducted. By staying informed about regulatory updates, HireRight can adjust its policies and practices accordingly, thereby ensuring compliance with legal requirements. Furthermore, HireRight provides comprehensive training to its staff, emphasizing the importance of legal compliance in their operations. This training covers relevant laws and best practices, ensuring that employees handling client data and conducting background checks are well-informed about the legal constraints and obligations they must observe. Additionally, HireRight has established a robust internal compliance program. This program includes regular audits and assessments of their practices to ensure they comply with applicable laws and regulations. They also implement strict data security measures to protect sensitive information, which is crucial given the legal implications tied to handling personal data. Finally, those interested in specific compliance details or current practices by HireRight are encouraged to check the official website for the most up-to-date information....

How is the data safeguarded during the screening process?

During the screening process, HireRight.com employs a multi-faceted approach to safeguard data and ensure that sensitive information One key aspect of their data safeguarding measures involves encryption. Advanced encryption techniques are used to secure data both at rest and during transmission, protecting it from unauthorized access. Additionally, HireRight regularly updates its systems with the latest security patches and follows industry best practices in cybersecurity to mitigate risks associated with data breaches. Access control is another significant measure. HireRight restricts access to sensitive data to only those employees who require it for their job functions. This is complemented by strict authentication measures to ensure that only authorized personnel can access specific information. Compliance with relevant regulations such as the Fair Credit Reporting Act (FCRA) is also central to their operations, ensuring that they adhere to the legal standards around data handling. Overall, HireRight implements a comprehensive strategy that combines technology, organizational measures, and regulatory adherence to protect data during the screening process. For more detailed information regarding their data protection practices, it may be useful to consult the current web page....

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