Hilton Hotels Customer FAQ

Many travelers love the comfortable rooms offered through the Hilton Hotel's chain, and making a reservation at one is easy using the...

If your travel plans have changed and you need to cancel your Hilton reservation, or you notice an error on your bill at checkout after...

You've booked a Hilton room, but now you no longer need it, so understanding Hilton's cancellation policies is key. Pre-paid rooms...

When staying at a Hilton Hotel, sometimes erroneous charges can appear on your bill. You can talk to the hotel manager at checkout...

If you made a reservation at a Hilton hotel or resort, you should have received a confirmation email. If you didn't receive one, you...

Hilton is one of the oldest and largest hotel chains in the world. The company is also a top employer, so you're mostly guaranteed...

If you wish to cancel a reservation, log in to your Hilton Hotels account and select the reservation you need to cancel. Then, check...

Hilton Hotels does not currently have a coronavirus-related change and cancellation policy. It has returned to using its usual policy,...

The check-in and check-out times at Hilton Hotels can vary by property, but generally, check-in is typically set for 3 p.m. or later,...

Many Hilton Hotels have a pet-friendly policy, but the specific rules can vary by location. Some properties allow pets with certain...

Hilton Hotels offers a wide array of amenities designed to enhance the guest experience, making each stay comfortable and enjoyable. Many Hilton Hotels include on-site dining options, ranging from casual restaurants to finer dining experiences. Guests can often enjoy room service for added convenience. Additionally, fitness centers are commonly available, equipped with various exercise machines and free weights, catering to those who wish to maintain their workout routines while on the road. For relaxation, several Hilton properties feature swimming pools, which can be indoor or outdoor, depending on the location. Some locations even offer spa services for guests seeking a more tranquil experience. Business travelers will appreciate facilities such as meeting rooms and business centers, often equipped with printing and copying services. Families will find amenities tailored to their needs, such as kid-friendly dining options, children's programs, and spacious suites. Loyalty program members may also enjoy exclusive benefits, including access to executive lounges, complimentary breakfast, and late check-out. To discover specific amenities at a particular Hilton property, it is advisable to visit their official website, where detailed information for each location is readily available. This will provide insights on what can be expected during a stay at a selected Hilton hotel....

Hilton Hotels vary in their amenities and services depending on the specific location and property type. Many Hilton properties do...

Hilton Hotels frequently offers a variety of special rates and discounts designed to accommodate different types of travelers. One In addition to the Hilton Honors discount, Hilton often provides seasonal promotions, advance purchase rates, and packages that combine accommodations with amenities such as meals or spa services. There are also offers catering to specific groups, including seniors, military personnel, and government employees, which provide them with additional savings. To get the most current information on special rates, travelers are encouraged to visit the Hilton Hotels official website. This site typically features any ongoing promotions and allows users to easily navigate through various rate options tailored to their needs. It is advisable to check the website regularly, as discounts and promotions may change frequently and can also vary by property and location. Utilizing these offers can greatly enhance the overall experience when staying with Hilton Hotels....

Hilton Hotels typically offer room service at many of their properties, including Hilton Hotels, Hilton Resorts, and Hilton Suites....

Hilton Hotels have made significant strides in promoting smoke-free environments across their properties. As of the latest information,...

Yes, Hilton Hotels is committed to providing accessible accommodations for guests with disabilities. The Hilton brand recognizes the In addition to accessible rooms, Hilton properties also often provide services such as wheelchair accessibility in public areas, braille signage, and hearing-impaired friendly features. It is advisable for guests to check the specific property’s webpage for details about accessibility options, as features may vary by location. For guests who have specific requirements or preferences, it may be helpful to inquire directly with the hotel prior to booking their stay. Information regarding accessibility and available accommodations should also be available on Hilton's official website....

Hilton Hotels generally allow guests of all ages to stay at their properties; however, there are certain considerations concerning...

The Hilton Honors loyalty program is designed to reward members for their patronage of Hilton Hotels and its various brands such as In addition to earning points, Hilton Honors members enjoy exclusive perks such as access to discounted room rates, digital check-in, and the opportunity to choose a room before arrival. There are also tier levels within the program, each offering increasing benefits as members achieve higher statuses, such as Silver, Gold, and Diamond. To enhance the experience further, Hilton Honors is integrated into many of the brand's services, allowing members to track their points, manage reservations, and access offers through a dedicated mobile app. For more information on how to join and the specific offerings of the program, it is advisable to check the current web page for Hilton Honors....

Being a Hilton Honors member comes with a variety of benefits designed to enhance the stay experience at Hilton properties. Members Hilton Honors members enjoy access to special member rates, which are usually lower than standard rates. This can lead to significant savings over time. Members also have the flexibility to choose their own room, including selecting specific rooms and floors when booking their stay. This personalized touch can make a substantial difference during travel. Another noteworthy perk for members is the ability to gain access to exclusive events and rewards, such as advanced check-in and late check-out options, which enhance the overall travel experience. Higher tier members, such as Gold and Diamond members, receive additional benefits, including complimentary breakfast, room upgrades, and lounge access, depending on the property. Additionally, loyalty points can also be earned through various travel and lifestyle partners, further enhancing the Hilton Honors experience. Overall, being a Hilton Honors member provides guests with unique value, convenience, and opportunities to make their travels more enjoyable. For detailed information regarding benefits and tiers, visiting the official Hilton Honors section of the Hilton website can be beneficial....