Hermes.com Customer FAQ

Waiting for your delivery and need to know exactly where it is. Here's how you track your Hermes delivery to guarantee a perfect delivery...

When you miss a delivery, you need to know your rights as a consumer to ensure that you aren't charged again for delivery. Make sure...

The delivery time for a parcel ordered from Hermes.com can vary based on several factors. Typically, customers can expect their orders For standard shipping, deliveries may take anywhere from five to ten business days. However, for expedited options, you may receive your parcel within a shorter timeframe, often in two to three business days. It is important to note that the times mentioned are general estimates and can be affected by factors such as high demand periods or adverse weather conditions. Customers are encouraged to check their order confirmation for specific shipping estimates provided at the time of purchase or to visit the Hermes.com website for detailed shipping information related to their specific order. Additional tracking information may also be available after the order has been dispatched, allowing customers to monitor the progress of their delivery more closely....

Changing the delivery date for a parcel ordered through Hermes.com may depend on the specific shipping arrangements made at the time...

Yes, Hermes.com provides a mobile app that allows customers to track their parcels conveniently. The app is designed to offer real-time...

If you lose a package or discover an item missing during delivery by Hermes (now Evri), contact the company promptly. Recipients can...

If your item wasn't picked up by Hermes, you'll want to follow these specific steps to ensure that your package is picked up and you...

If you need to change the delivery address on your Hermes.com order, you want to be very careful be for you do so to ensure delivery....

Hermes.com offers a variety of delivery options to meet the needs of its customers. Standard delivery is typically available for most Customers may also find options for gift wrapping or special packaging, which can be particularly useful for gifting occasions. The website typically provides the most up-to-date information regarding shipping fees and expected delivery times based on the customer’s location at the time of purchase. Furthermore, Hermes.com may offer a click-and-collect service, allowing customers to order online and pick up their items at a designated boutique or location. For detailed information about the specific delivery options available, customers are encouraged to look at the current web page dedicated to shipping and delivery where they can find precise details and terms....

Hermes.com does provide international shipping options, making their luxury products accessible to customers around the globe. However,...

The cost of shipping with Hermes.com can vary based on several factors, including the destination, the size and weight of the package, It is important to note that Hermes.com may sometimes offer promotions or discounts on shipping fees, and these can change frequently. To get the most accurate and up-to-date information regarding shipping costs, it is advisable to check the specific web page dedicated to shipping information on Hermes.com. This page typically includes a detailed breakdown of shipping options, associated costs, and any additional charges that may apply, such as for insurance or tracking services. Lastly, it is worth noting that the shipping fees may also include taxes and handling fees, depending on the buyer’s location....

Hermes.com generally does have weight limits for parcels, but the specific limits can vary depending on the type of service being used...

Hermes.com has specific policies regarding the delivery of items that may include certain restrictions. Generally, items that can be For the most accurate and current information regarding delivery restrictions, it is advisable to check the terms of service or delivery policy section on the official Hermes website. This section typically provides comprehensive details about what can and cannot be delivered, ensuring that customers are well informed before making a purchase. If there are any specific inquiries regarding a particular item or delivery location, the resources available on the current web page can also be very helpful....

Hermes.com typically offers a range of delivery options, but whether or not a signature upon delivery can be requested may depend on...