What is the process for disputing a transaction on my account?

Disputing a transaction on your account with Heritage Bank of Commerce typically involves several steps to ensure a thorough review and resolution. First, the account holder should thoroughly review their account statement and identify the specific transaction in question. It is important to gather all relevant information regarding the transaction, including the date, amount, and details of the merchant, as this will be essential for presenting a clear case. Once the necessary information is compiled, the account holder should review the bank's official website for guidance on the dispute process, as specific procedures may vary. Generally, the next step is to contact customer service or the designated department to report the dispute. This may often involve filling out a dispute form, either online or in writing, detailing the nature of the dispute and providing any supporting documentation. Heritage Bank of Commerce typically will conduct an investigation to validate the claim, which may take several days or longer, depending on the complexity of the issue. Throughout this process, the bank may communicate with the account holder for additional information or clarification. Following the investigation, the bank will inform the accountholder of the outcome and any subsequent actions, such as refunds or adjustments. For the most accurate and specific information, it is advisable to refer to the current information available on the Heritage Bank of Commerce website.