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Hallmark Customer FAQ

Top Answers & How-to Guides

What is Hallmark's Phone Number?

The question we are asked most often is about how to talk to Hallmark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I send a card anonymously through Hallmark?

Hallmark does not provide a specific service for sending cards anonymously through its system. However, customers can certainly purchase When using Hallmark's online services, it is important to check for any options related to anonymity during the checkout process. Additionally, customers may find helpful information regarding shipping methods and personalization options by reviewing the details on Hallmark's official website. This can provide insight into how to handle card sending preferences....
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Recent Hallmark Customer Questions

How can I find out if I bought a keepsake ornament in the store with my rewards number

To check if you purchased a Keepsake ornament using your rewards number, you can log into your rewards account on the Hallmark website. Your purchase history should show any items bought with your rewards number. If you have any issues accessing this information, please refer to the guidance provided on the website for assistance.
Asked Dec 13, 2024 6:50 PM

Help me with my Hallmark customer service issue

Order and Shipping

How can I track my order?

To track your order from Hallmark, you can follow a straightforward process. Typically, Hallmark provides tracking information via If you have created an account on hallmark.com, you may also log in to your account to view your order history. In your account section, there should be an option to check the status of your recent orders. By selecting the specific order, you can see the tracking information provided for that shipment. Additionally, if you are unable to find your tracking information in your emails or on your account, it is best to consult the Hallmark website for further assistance. The customer service page may provide additional resources and information that can help you with tracking your order. Always ensure that you check your spam or junk email folders, as tracking emails can sometimes be misdirected....

What is the return policy for Hallmark products?

Hallmark has a customer-friendly return policy that generally allows for the return of products that are unused and in their original It is important to note that policies may vary depending on whether the purchase was made in a Hallmark Store, at hallmark.com, or through authorized retailers. Customers may also encounter specific exclusions for certain items, such as personalized gifts or clearance items. For the most accurate and up-to-date information regarding Hallmark's return policy, it is beneficial to review the information available on the current Hallmark web page involving returns or to consult the customer service section. This will provide the most precise details based on the particular product in question....

Does Hallmark offer bulk ordering for businesses or events?

Hallmark does offer options for bulk ordering, particularly for businesses and events. Customers who are looking to purchase multiple When businesses order in bulk, they can often choose from a wide selection of Hallmark products, depending on their specific needs. It is commonly recommended for consumers to browse the official Hallmark website to learn about the available products and any specific bulk order options that may be tailored for businesses. Additionally, the website provides insights into any potential discounts or special offers that may apply to larger orders. For events, bulk ordering could be very advantageous for weddings, celebrations, or corporate gatherings, providing a cohesive look with customized cards or gifts. However, it is important to note that various terms and conditions may apply to bulk orders, including minimum purchase requirements. Interested parties should explore the current web page for more detailed information about bulk ordering and any other questions they may have....

Product Information

What are the different types of greeting cards available?

Hallmark offers a diverse range of greeting cards to suit a variety of occasions and sentiments. One of the most popular categories Additionally, Hallmark provides cards for life milestones such as weddings, anniversaries, graduations, and new baby arrivals. These cards often include beautiful illustrations and thoughtful messages that celebrate significant life events. Sympathy cards are also available, offering comfort and support to those who are mourning the loss of a loved one. Thank you cards are quite popular as well, allowing individuals to express gratitude for gifts, acts of kindness, or special favors. Furthermore, there are encouragement and friendship cards that uplift and strengthen relationships during challenging times or simply to brighten someone's day. Moreover, Hallmark frequently updates its collection with seasonal themes and artistic designs that reflect contemporary trends. Customers can find not only traditional paper cards but also innovative options like musical cards, pop-up cards, and photo cards, providing diverse ways to convey personal messages. For those interested in exploring the full range, visiting the Hallmark website can provide a comprehensive look at the current offerings and unique features of these greeting cards....

What occasions are Hallmark cards suitable for?

Hallmark cards are suitable for a wide range of occasions, making them a popular choice for individuals seeking ways to express their In addition to major life events and holidays, Hallmark also recognizes more personal or everyday occasions. These include cards for thank you notes, congratulations, get well wishes, and sympathy messages. The thoughtful range allows individuals to communicate empathy, support, or gratitude during moments when it is particularly meaningful. Hallmark cards also cover more niche occasions like housewarmings, retirements, and new baby celebrations, reflecting the diversity of life experiences. Many cards also feature various themes such as friendship, love, and family, which can resonate throughout the year. Shoppers can explore the latest collections on hallmark.com to find the perfect card suited for any occasion they may wish to celebrate or acknowledge....

Do you sell gift items other than greeting cards?

Hallmark offers a wide variety of gift items beyond just greeting cards. In addition to cards for numerous occasions, customers can...

What is the Hallmark Keepsake Ornament collection?

The Hallmark Keepsake Ornament collection is a cherished selection of decorative ornaments that have become a beloved tradition for The collection encompasses a wide variety of styles, including timeless characters, classic holiday themes, and innovative designs that even incorporate sound and motion in some pieces. Hallmark is known for its meticulous craftsmanship and attention to detail, ensuring that each ornament captures the spirit of the season and appeals to collectors of all ages. Every year, Hallmark also hosts special events, such as the Ornament Debut, where collectors can come together to discover and purchase new releases. There are exclusive ornaments that are only available during certain times or in specific quantities, making them highly sought after by enthusiasts. For those interested in learning more about the latest releases, events, or specific ornament details, visiting the current Hallmark website may provide additional insights and updates....

What are some popular Hallmark card categories?

Hallmark is well-known for its diverse range of card categories tailored to various occasions and sentiments. One of the most popular Another significant category is holiday cards, encompassing major celebrations such as Christmas, Valentine’s Day, Easter, and Thanksgiving. These cards often feature festive designs and messages that embody the spirit of the season. Additionally, Hallmark offers a collection dedicated to sympathy and encouragement, which provides support during difficult times with comforting messages and soothing imagery. Cards for anniversaries and weddings are also quite popular, allowing individuals to convey love and appreciation for partners and special relationships. In the realm of friendship, Hallmark produces cards celebrating friendships, gratitude, and everyday moments of fun and connection. Furthermore, the company has expanded its offerings to include cards for specific life events such as graduations, new babies, and congratulations, ensuring there is something meaningful for every occasion. Each category highlights Hallmark’s commitment to helping people express their feelings and create lasting memories through thoughtful communication....

Customization and Personalization

Can I personalize a greeting card?

Yes, Hallmark offers the option to personalize greeting cards, enhancing the emotional impact of your message. Hallmark provides a To explore these options, customers can visit the Hallmark website, where they can navigate to the greeting card section to find customizable card choices. Additionally, some Hallmark stores may provide in-store customization services, allowing for further personalization, including handwritten notes or embellishments. Personalization can create a more meaningful connection between sender and recipient, making the card truly unique. For detailed information on how to personalize a card or to see the available options, browsing the Hallmark website would be beneficial, as it often has the most up-to-date selection and features....

Can I send a card anonymously through Hallmark?

Hallmark does not provide a specific service for sending cards anonymously through its system. However, customers can certainly purchase When using Hallmark's online services, it is important to check for any options related to anonymity during the checkout process. Additionally, customers may find helpful information regarding shipping methods and personalization options by reviewing the details on Hallmark's official website. This can provide insight into how to handle card sending preferences....

Digital Offerings

Do you offer e-cards or digital greetings?

Hallmark does offer a variety of e-cards and digital greetings through their website. These digital options provide a convenient way...

Can I request a catalog of Hallmark products?

Yes, you can request a catalog of Hallmark products. Getting one is easy and convenient. To receive our catalog, simply visit our website...

Can I subscribe to Hallmark's newsletter for updates and promotions?

Yes, Hallmark offers a newsletter subscription for individuals interested in receiving updates and promotions. By subscribing to the To subscribe, customers can typically visit the Hallmark website, where they will find an option to sign up for the newsletter, usually located either in the website's footer or in a dedicated section for subscriptions. It is important to provide a valid email address to ensure that the newsletters reach the intended recipient. In addition to promotions, the newsletter may also feature content such as creative ideas for celebrations, gift suggestions, and other relevant information tailored to Hallmark's offerings. For more details and to initiate a subscription, individuals may want to refer to the current web page....

Sustainability and Availability

What is the Hallmark Gold Crown program?

The Hallmark Gold Crown program is a membership initiative offered by Hallmark that provides customers with a unique shopping experience Additionally, Gold Crown members can enjoy early access to new product launches and special events held at Hallmark stores. These events often include product demonstrations, craft sessions, and opportunities to meet Hallmark artists or creators. Membership also allows access to a range of personalized services, such as order tracking and gift reminders, which enhance the overall shopping experience. Moreover, Gold Crown program members are often offered a loyalty program that enables them to earn points for every purchase they make. These points can be redeemed for rewards, further encouraging repeat shopping. The program is ideal for those who appreciate Hallmark's products and services, as it fosters a deeper connection with the brand. For more information about the current benefits and offerings of the Hallmark Gold Crown program, one might find it helpful to visit the official Hallmark website or a local Hallmark store. This will provide the most up-to-date details on how to become a member and the rewards associated with the program....

Are Hallmark products available internationally?

Hallmark products are primarily available in the United States, where the brand has a significant retail presence. However, Hallmark...

Are Hallmark cards eco-friendly?

Hallmark places a strong emphasis on sustainability and environmental responsibility in its products. Many of Hallmark's cards are Additionally, Hallmark is committed to reducing waste and energy consumption in its manufacturing processes. The company also promotes recycling options for their cards and has created initiatives to encourage customers to repurpose or recycle their greeting cards after use. Although Hallmark works towards making its products more eco-friendly, it is always a good idea to check the specific packaging or product details for indications of sustainability. Information about their current initiatives and specific eco-friendly products can often be found on the official Hallmark website, which is a valuable resource for anyone interested in learning more about their commitment to environmental sustainability....
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