What is Guitar Center's return policy?

Asked 2 years ago
Guitar Center's return policy allows customers to return merchandise within a specified time frame, typically within thirty days of purchase. This policy applies to most items, including new, used, and open-box products. If customers wish to return an item, it is important to keep the original packaging and any included accessories. Returns may require proof of purchase, such as a receipt or packing slip, to ensure a smooth process. Certain exceptions may apply to the return policy. For example, items that are classified as "special orders," such as custom products or certain clearance items, may not be eligible for return. Additionally, gift cards and some consumable items, like strings and software, are generally non-returnable. If customers decide to return an item after thirty days, they may have options, including store credit, but this can depend on the specific circumstances of the return. For online purchases, it is often necessary to utilize the return process outlined on the GuitarCenter.com website. It is a good idea for customers to review the most current return policy details on Guitar Center's website or contact the store directly for any specific inquiries. The policy can vary slightly from store to store, and being informed can make the return process easier for everyone involved.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 15, 2025

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