What is your return policy?

Glasses.com has a customer-friendly return policy aimed at ensuring satisfaction with every eyewear purchase. Generally, if a customer is not completely satisfied with their glasses, they can return them within a specific timeframe, typically 30 days from the date of receiving the order. It is essential to note that the return policy may have certain conditions, so it is important to review the details as outlined on their website. The glasses must be in their original condition, which means they should be unworn and free of any damage or excessive wear. Additionally, any packaging that came with the glasses should be included in the return. If there were any personalized or customized elements involved, such as prescription lenses, the return policy may differ for these items. It is advisable to check the specific guidelines regarding these situations. To initiate the return process, customers usually need to follow a particular set of steps provided on the website. This often includes filling out a return request form and obtaining a return authorization. Details on how to ship the glasses back, as well as any necessary return shipping labels, can typically be found on the site as well. Once received, Glasses.com will generally process the return and issue a refund or exchange in a timely manner. However, customers should allow some time for the processing of their returns. For the most accurate and up-to-date information regarding the return policy, it is recommended to view the relevant section of the Glasses.com website, where all necessary details and guidelines can be found clearly laid out.