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GetGoing.com Customer FAQ

Top Answers & How-to Guides

What is GetGoing.com's Phone Number?

The question we are asked most often is about how to talk to GetGoing.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I save my payment information for future bookings?

GetGoing.com offers a convenient way for users to manage their bookings and payments. While the platform provides a smooth booking...
Ask any question you have about GetGoing.com customer service, get an answer now.

Booking Information

How can I retrieve my booking confirmation?

To retrieve your booking confirmation with GetGoing.com, you may start by checking your email inbox for a message from them. The confirmation If you still cannot locate your confirmation, you can visit the GetGoing.com website. They typically offer a "Manage Your Booking" feature, where you can enter your details to access your booking. You might need to provide information such as your name, email address, or booking reference number to retrieve the confirmation. It is always advisable to keep a record of your bookings for easy reference. If you continue to experience issues, please check the website for any available contact information or assistance options....

Can I change my flight or hotel reservation?

Changes to flight or hotel reservations depend on the specific policies set by the airlines and hotel partners that GetGoing.com works To initiate a change, travelers usually have the option to do so through the website or platform where the booking was made. Changes can often be made online, but for more complex situations, reaching out directly to customer support through the appropriate channels is advisable. For more detailed information regarding changing your flight or hotel reservation, it might be helpful to visit the current web page of GetGoing.com. There, you can find specific information regarding your booking and any associated fees or policies. Having your reservation details handy will make the process smoother and help you understand your options better....

What is the cancellation policy?

The cancellation policy for GetGoing.com may vary depending on the specific travel arrangements made through their platform, including Most airlines permit cancellations within a certain period after booking, sometimes at no charge, while others may impose a fee if changes are made closer to the departure date. Refundability may also depend on the type of fare purchased; for example, discounted or promotional rates often come with more stringent cancellation conditions. Furthermore, hotel bookings may follow similar guidelines, with policies differing based on the hotel’s own regulations. Travelers should pay close attention to the fine print during the booking process. This will provide clarity on the flexibility they have concerning cancellations. For any specific questions or to find detailed cancellation terms related to a booking, it is advisable to refer to the confirmation email received after the reservation or check the assistance section on the GetGoing.com website. There, one can find useful information and access the relevant service provider policies straight from the source....

What payment methods are accepted?

GetGoing.com typically accepts various payment methods to accommodate different customer preferences. Generally, major credit cards...

Can I add travel insurance to my booking?

GetGoing.com does offer options for purchasing travel insurance, but the specific availability may depend on the details of the booking If you do not see the option for adding travel insurance during your booking process, it is advisable to review the current web page for any additional information on travel insurance options that may be available. Additionally, some travelers choose to purchase insurance through third-party providers if they prefer specific coverage that meets their needs. It is important to carefully read the terms and conditions of any insurance policy to fully understand what is included and how claims are handled....

Can I save my payment information for future bookings?

GetGoing.com offers a convenient way for users to manage their bookings and payments. While the platform provides a smooth booking...

Fees and Promotions

Are there any fees for booking through GetGoing.com?

GetGoing.com operates with a unique pricing model that might differ from traditional travel booking websites. Generally, customers...

Are there any discounts or promotions available?

GetGoing.com frequently offers various discounts and promotions to enhance the travel experience for its users. These may include seasonal...

How do I use a promo code during checkout?

To use a promo code during checkout on GetGoing.com, follow these straightforward steps. First, navigate to the website and browse After entering the code, click on the button to apply or submit the code. Make sure to observe any updates in the total amount due, as the appropriate discount should be reflected right away. If the promo code is valid and applicable to your order, you will see the savings reflected in your total. If you encounter any issues or the code does not seem to work, you may want to review the terms and conditions associated with the promo code, which can typically be found on the website....

Travel Services

Is it possible to book a multi-city trip?

Yes, it is indeed possible to book a multi-city trip through GetGoing.com. This functionality can be quite useful for travelers who When utilizing this feature, travelers can enter various destinations along with the respective dates for each leg of their trip. This allows users to create a tailored itinerary that aligns with their travel plans. The multi-city booking option is designed to save time and provide a seamless booking experience, which can be an advantage compared to booking individual flights separately. Additionally, when booking a multi-city trip, travelers may find competitive pricing, as GetGoing often offers deals on such itineraries. Since options and features may evolve, it is recommended to visit the current web page for the most up-to-date information on how to successfully book a multi-city journey with GetGoing.com....

What happens if my flight or hotel is canceled by the provider?

When a flight or hotel reservation is canceled by the provider, several steps and considerations come into play. First and foremost, In the case of a flight cancellation, if the airline cancels a flight, passengers are typically entitled to a full refund of their ticket price. Additionally, many airlines will offer to rebook passengers on the next available flight at no extra charge. Some airlines may also provide compensation, especially if the cancellation occurs close to the departure time and is due to the airline's operational issues. For hotel cancellations, most hotels will have a cancellation policy that will inform guests of their eligibility for refunds or rebooking options. If a hotel cancels a reservation, guests are usually entitled to a full refund. However, if a guest wishes to cancel their reservation, it is essential to review the individual hotel’s cancellation policy, as some may have a grace period while others may charge a fee. Regardless of whether the cancellation is initiated by the provider or by the customer, travelers are encouraged to review their booking confirmation and terms to understand their rights fully. A good practice is to look for contact information on the current web page for specific questions relating to individual reservations, as the policies may vary significantly among different providers within the travel industry....

Can I book additional services like airport transfers or car rentals?

GetGoing.com primarily focuses on providing users with flight options, making it a great platform for finding and booking airfare. For users seeking airport transfers or car rentals, there are often third-party services available that can be explored separately. Many travelers find it helpful to research local services or use popular car rental companies upon arrival at their destination. Alternatively, travelers may choose to check major travel aggregator websites that feature a broader range of travel-related services, including accommodations and ground transportation. It is worth noting that users should refer to the current web page for any updates or additional offerings that may be introduced by GetGoing.com in the future, as their services may expand over time....

Customer Support

How can I contact customer support?

To contact customer support for GetGoing.com, users typically have several options available. It is advisable to visit the official...

What is the best way to find travel deals on GetGoing.com?

Finding travel deals on GetGoing.com can be an enjoyable experience, as the platform is designed to help users discover and book affordable One effective strategy is to be flexible with your travel dates and times. Traveling during off-peak seasons or choosing flights that depart at less popular times can often yield significant savings. Additionally, utilizing the website's feature to browse multiple destinations can reveal surprising deals to locations you may not have initially considered. Another great approach is to sign up for newsletters or alerts if available on the website. This will keep you updated on any exclusive promotions or flash sales. Do not forget to explore the different options available for combining flight and hotel packages, as bundling your travel arrangements can lead to even greater discounts. For the most current and accurate information, be sure to check the website regularly, as travel deals can change frequently. Happy traveling!...

Is there a mobile app for GetGoing.com?

As of October 2023, GetGoing.com does not offer a dedicated mobile app for users. Instead, the website is designed to be mobile-friendly,...

Help me with my GetGoing.com customer service issue

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