Gemini Customer FAQ

If you find yourself locked out of your Gemini account, don't worry. There are a few things that you can do to get back into your account....

Gemini is one of the most popular cryptocurrency exchanges. If you want to create an account, you can use the Gemini website. You'll...

Closing your Gemini account can be accomplished online in a few steps. Make sure all ACH transactions have cleared and all funds have...

Despite precautions, online accounts can still be compromised. If you discover or suspect your Gemini account has been hacked, you...

Two-factor authorization (2FA) is a added security measure on all Gemini accounts, and you are required by the exchange's user agreement...

You can change your password on the web and via the app. To reset your password, log in to your account and hit Forgot Password. Provide...

You can delete your Gemini account via mobile or web browser only. It's not possible to do this in the app. Your account will need...

Yes, there are account verification requirements on Gemini. When a user registers for an account, they must provide personal information In addition to basic identification information, users may also need to verify their identity by uploading a government-issued photo identification document, such as a driver's license or a passport. This is part of the Know Your Customer (KYC) policy that helps prevent fraud and ensures that Gemini adheres to anti-money laundering regulations. Once the necessary documents are submitted, Gemini typically reviews them in a timely manner. The length of this verification process can vary, but it is usually resolved within a few hours to a couple of days. After successful verification, users can access all features of the platform, including trading and using other services such as Gemini Earn or Gemini Pay. For the most current information regarding account verification requirements, users may want to refer to the Gemini website or their support section, as these policies may change over time....

As a Gemini trader, it is vital that you know how to purchase coins on the exchange. Your account must be fully verified before you...

Selling your coins on Gemini is a relatively straightforward process. However, it's always good to familiarize yourself with the platform...

Yes, there are transaction fees associated with buying or selling coins on Gemini. These fees are a part of the trading process and For spot trading, the fees depend on the user's monthly trading volume. Lower trading volumes typically incur higher fees, while those who trade larger amounts benefit from reduced fees. It is important to note that Gemini also charges a convenience fee in addition to the trading fee, which is applied to each transaction. Furthermore, if users are utilizing Gemini Earn, there may be different terms and conditions that apply, depending on the specific details of the program. To get the most accurate and up-to-date information about the specific fees that may apply to a particular transaction, it is advisable to check the official Gemini website. You can find detailed information in their fee schedule, which outlines the costs associated with different types of transactions and services....

Gemini offers a variety of payment methods to facilitate the purchase of cryptocurrencies on its platform. Users can typically fund For those who prefer more immediate transactions, Gemini also supports debit card purchases. Using a debit card allows users to buy cryptocurrencies quickly, making it suitable for those who do not wish to wait for bank transfers to clear. However, it is important to keep in mind that the specific payment methods available may vary based on the user’s location and the financial regulations applicable to that region. Therefore, it is advisable for users to verify the accepted payment methods directly on the Gemini website for the most accurate and up-to-date information....

Yes, there are limits on buying and selling coins on Gemini, which vary depending on a few factors such as the type of account a user It is important to note that Gemini typically provides daily, weekly, and monthly transaction limits for its users. These limits are designed to enhance security and mitigate risks associated with trading. This means that new users or users with unverified accounts may face more stringent limits compared to well-established users. For the most accurate and up-to-date information regarding specific limits on buying or selling coins, users are encouraged to refer to the current web page of Gemini where more detailed information can be found. This can help ensure that users are aware of their account limits and any requirements that may impact their trading experience....

If you find that your Gemini account has an incorrect balance, there are a few things you can do. First, check and determine the cause...

If you're looking to increase your spending limit on Gemini, there are a few things you can do. You can verify your account, apply...

If you are looking to transfer coins on Gemini, there are a few different ways to do it. You can use the website, the mobile app or...

Making a transfer from your Gemini account is a simple process. Just make sure that you are logged in to your account, have your Two-Factor...

Withdrawing funds from your Gemini account to your bank account is straightforward. Just make sure you enter the correct information...

Gemini establishes minimum deposit and withdrawal amounts that can vary based on the specific transaction type and the cryptocurrency It is essential for users to check the current guidelines on the Gemini website, as these minimums can change due to various factors, including market conditions and updates to platform policies. For the most accurate and up-to-date information regarding deposit and withdrawal minimums, it is advisable to refer to the relevant sections on gemini.com. This ensures that users are aware of the specific requirements and can effectively manage their transactions on the platform....

The time it takes to process a withdrawal on Gemini can vary depending on several factors, including the type of asset being withdrawn For fiat withdrawals, the processing time can take longer, often ranging from one to three business days. This is due to the additional steps involved in moving funds from the Gemini platform to a bank account. Users should also confirm that their withdrawal requests are complete and correct, as any issues might delay processing. To stay updated on the latest information regarding withdrawal times or any changes to the process, it is a good idea to refer to the current web page dedicated to withdrawal policies on the Gemini website....

Yes, Gemini does offer a mobile application that allows users to access their accounts, trade cryptocurrencies, and manage their portfolio...

Gemini, as a regulated cryptocurrency exchange, has a specific list of supported countries where users can access its services. As It is important to note that the supported countries may change over time based on regulatory considerations and the company’s expansion efforts. Users interested in knowing the specific list of supported countries should visit the official Gemini website. There, they can find the most up-to-date and accurate information about where Gemini services are available, as well as details about any country restrictions or specific requirements for users in those regions. This way, individuals can make informed decisions about their participation in cryptocurrency trading and related activities on the Gemini platform....