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Furniture.com Customer FAQ

Top Answers & How-to Guides

What is Furniture.com's Phone Number?

The question we are asked most often is about how to talk to Furniture.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the average delivery time for furniture orders?

The average delivery time for furniture orders can vary widely based on several factors, including the type of furniture, the manufacturer,...
Ask any question you have about Furniture.com customer service, get an answer now.

Product Information

What types of furniture does Furniture.com sell?

Furniture.com offers a wide variety of furniture options designed to meet various needs and preferences. Customers can find items for Beyond these primary categories, there are also accessories, decorative items, and outdoor furniture to enhance both functionality and aesthetics in a home. With a focus on a range of styles from contemporary to traditional, Furniture.com aims to provide selections that cater to diverse tastes. For more specific inquiries or details, it may be helpful to visit their current webpage for the latest catalog and offerings....

Are there any assembly instructions provided with the furniture?

Furniture.com often provides assembly instructions for their products, as many items require some level of assembly upon delivery....

Can I customize or personalize furniture orders?

Furniture.com offers a variety of options for customers interested in customizing or personalizing their furniture orders. The level It is important to note that while many items may have customization options, not every product will. Therefore, customers interested in personalizing their furniture should carefully review the selection available on the Furniture.com website. There, customers can find detailed descriptions and images of the furniture, along with any customization possibilities that are offered. For customers seeking more information about specific products or customization options, it could be beneficial to explore the relevant categories on the website, where details about custom orders may be provided. If customers have additional inquiries about a particular item, the website may also have relevant contact information for further assistance....

Shipping and Delivery

Do you offer free shipping on furniture?

Furniture.com, like many online furniture retailers, often has promotional offers that may include free shipping, but this can vary...

What are the delivery options for furniture orders?

Furniture.com offers a variety of delivery options to accommodate different customer needs and preferences. Typically, there are standard In some cases, customers may have the option for threshold delivery, where items are brought just inside the main entrance, minimizing the effort required on the customer's part. For those seeking a more comprehensive service, there may also be white glove delivery available, where the delivery team not only brings the furniture inside but also assembles it and places it in the desired location within the home. It is important for customers to check the details about delivery options during the checkout process, as these may vary based on factors such as the type of furniture being ordered and the delivery location. For precise delivery options and any associated costs, customers should explore the specific page for their order on the Furniture.com website....

Can I track my furniture order online?

Yes, customers can often track their furniture orders online through the order tracking feature available on the Furniture.com website....

Are there any restrictions on furniture delivery to certain locations?

When it comes to delivery restrictions for furniture, it is important to note that Furniture.com typically has specific guidelines Additionally, certain furniture items may have size or weight restrictions that could affect their delivery options. For instance, larger or heavier items might only be shipped to locations that can accommodate such deliveries. It is also worth mentioning that some regions may have local regulations or restrictions that could impact the delivery process. This may include building regulations, access restrictions, or special requirements for high-rise deliveries. To obtain the most accurate and updated information regarding specific delivery restrictions to a location, it is advisable to refer to the relevant section of the Furniture.com website. There you can often find details about shipping policies and areas served, which can assist in determining whether your location is eligible for delivery....

What is the average delivery time for furniture orders?

The average delivery time for furniture orders can vary widely based on several factors, including the type of furniture, the manufacturer,...

Returns and Warranty

Can I return furniture if I am not satisfied with my purchase?

Returning furniture that does not meet your expectations is often subject to specific policies set by Furniture.com. Generally, they When returning an item, customers are usually required to ensure that the furniture is in its original condition and packaging to qualify for a full refund. Additionally, it is common for certain items such as custom-made or clearance products to have different return conditions. To ensure a smooth return process, it is advisable to read the return instructions carefully and check if there are any associated fees for returning the item. For the most accurate and detailed information, including possible exceptions, visiting the official website of Furniture.com would provide the necessary guidelines and contact information if further assistance is needed....

What is the warranty period for furniture bought from Furniture.com?

The warranty period for furniture purchased from Furniture.com can vary depending on the specific brand and type of furniture. Generally,...

Payment and Financing

Do you offer financing options for furniture purchases?

Furniture.com does provide various financing options to help customers make their furniture purchases more manageable. Many retailers Typically, the specifics of these financing options depend on the individual retailer's policies and their partnerships with financial institutions. Customers usually have the opportunity to apply for financing directly on the retailer's website during the checkout process. It is important for potential buyers to review the terms of each financing plan, including any interest rates and repayment schedules, to ensure it fits their financial situation. For the most accurate and up-to-date information regarding financing options available on Furniture.com, it is advisable to check the current web page or look for a financing section that can detail the available services and terms....

Do you offer any discounts or promotions on furniture?

Furniture.com frequently offers various discounts and promotions to help customers save on their furniture purchases. These promotions Additionally, customers can often find promo codes that apply at checkout, further enhancing the savings on their order. It is also common for Furniture.com to provide free shipping offers, particularly on larger purchases, which can contribute to cost savings for shoppers. The best way to stay informed about current discounts and promotional offers is to frequently check the Furniture.com website. The homepage usually features any ongoing promotions, and browsing through different categories may reveal additional savings opportunities. If you are interested in finding specific deals or looking for information on particular discounts, visiting the website’s promotions section may provide you with helpful insights....

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